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Home Hotel & Travel Agenda & Programs Daily Agenda Tracks Marketplace Theater Presentations Vendor Solution Presentations Face-to-Face Program Tutorials Mastermind Keynotes One-on-Ones ITxpo ITxpo Marketplaces Partners Brochure (PDF) Documentation Tokyo, Japan 23-25 October 2002 Cannes, France 4-7 November 2002 Sydney, Australia 12-15 November 2002 Florence, Italy 10-12 March 2003 San Diego, CA, USA 23-27 March 2003 Orlando, FL, USA 19-24 October 2003 Past Symposium/ITxpo Orlando, FL, USA 6-11 October 2002 Johannesburg, South Africa 4-7 August 2002 San Diego, CA, USA 29 April - 2 May 2002 Florence, Italy 8-10 April 2002

	Daily Agenda
	In order to view and download on-line documentation, you must be a registered attendee of the event and sign in to your account on gartner.com. Sunday 06 October Monday 07 October Tuesday 08 October Wednesday 09 October Thursday 10 October Friday 11 October Sunday , 06 October 2002 1:00 pm - 2:00 pm Tutorial: Selecting a Portal Vendor Without Losing Your Mind Gootzit, David     Track:   TUT   IP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:00 pm - 2:00 pm Tutorial: Value on Investment in Workplace Systems Harris, Kathy     Track:   TUT   CEL   KW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:00 pm - 2:00 pm Tutorial: What Are Next-Generation Wireless Services? Clark, William     Track:   TUT   MOB   MT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:00 pm - 2:00 pm Tutorial: Collaborative Business Process Implementation Best Practices Phelan, Pat     Track:   TUT   SCM   ERP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:00 pm - 2:00 pm Tutorial: Cost-Justifying Architectural Investments Jones, Nick     Track:   TUT   EITA  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:30 pm - 3:30 pm Tutorial: Enterprise Application Evaluation Strategies Dunne, Michael   Recknagel, Kirsten     Track:   TUT   BVIT   SCM   ERP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:30 pm - 3:30 pm Tutorial: IT Asset Management Stages Adams, Patricia   O'Brien, Frances     Track:   TUT   ITAM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:30 pm - 3:30 pm Tutorial: Service Contracting for Flexibility Maurer, William     Track:   TUT   SORC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:30 pm - 3:30 pm Tutorial: Data Warehouse Case Studies: Successes to Emulate and Pitfalls to Avoid Friedman, Ted   Strange, Kevin     Track:   TUT   BIBS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:30 pm - 3:30 pm Tutorial: Extracting Value: Document Management and Imaging Landers, Garth     Track:   TUT   KCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:00 pm - 5:00 pm Symposium/ITxpo 2002 Orientation Whitlock, Michelle   Popkin, Jamie     Track:   TUT  <% if (hasAccessToSYM2) { %><% } %> 4:00 pm - 5:00 pm Tutorial: De-mystifying TCO as a Measurement Tool Bank, David     Track:   TUT   BVIT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:00 pm - 5:00 pm Tutorial: Withstanding the Unexpected: Building a Resilient Business Morello, Diane   Bell, Michael      Neil, Dave     Track:   TUT   BCP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:00 pm - 5:00 pm Tutorial: Wireless LANs: Ready for Small and Midsize Business Clark, Bill     Track:   TUT   SMB   MT   MOB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:00 pm - 5:00 pm Tutorial: Talent Management: A Distinct Competitive Advantage Lavalette, Guy     Track:   TUT   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:30 pm - 6:30 pm Tutorial: The 'How To’s' of Disaster Recovery Planning Nicolett, Mark   Luevano, Fred     Track:   TUT   BCP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:30 pm - 6:30 pm Tutorial: Introduction to CRM Analytics Herschel, Gareth     Track:   TUT   BIBS   CRM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:30 pm - 6:30 pm Tutorial: Tools and Techniques for Building the IS Organization's Business Credibility Grigg, Jeremy     Track:   TUT   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:30 pm - 6:30 pm Tutorial: Evolving IT Architecture Nunno, Tina     Track:   TUT   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:30 pm - 6:30 pm Tutorial: Search Technology: Broader Impact, Better Results Andrews, Whit     Track:   TUT   WS   CEL  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 7:00 pm - 8:00 pm Tutorial: Virtual Teaming: Ten Principles for Success Bell, Michael     Track:   TUT   BMIT2   KW   CEL  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 7:00 pm - 8:00 pm Tutorial: Internet Gateway Operations Gassman, Bill     Track:   TUT   ESM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 7:00 pm - 8:00 pm Tutorial: Data Warehouse: Selecting the BI and ETL Products That Are Right for You! Hostmann, Bill     Track:   TUT   DW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 7:00 pm - 8:00 pm Tutorial: Internet Services: Exploring the 'Three Cs' -- Cost, Control and Continuity Chamberlin, Ted     Track:   TUT   NET  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 7:00 pm - 8:00 pm Tutorial: Internet Security 101 Easley, Matt   Stiennon, Richard     Track:   TUT   SECT   SMB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> Monday , 07 October 2002 8:00 am - 8:15 am Gartner Theater Presentation: Understanding the Full Spectrum of Risk Management Luevano, Fred     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 8:15 am - 8:30 am Gartner Theater Presentation: Media Piracy, Fair Use, Congressional Action Brancheau, James     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 8:30 am - 8:45 am Gartner Theater Presentation: Total Value of Opportunity-Measuring the Real Value of IT Smith, Michael     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 9:00 am - 9:15 am Gartner Mastermind Keynote: Welcome Address by Michael D. Fleisher, CEO, Gartner Track:   KEY  <% if (hasAccessToSYM2) { %><% } %> 9:15 am - 10:15 am Gartner Mastermind Keynote: The Need for Speed -- Building the Real-Time Enterprise Gomolski, Barbara   Kyte, Andy      Phifer, Gene      Plummer, Daryl     Track:   KEY  <% if (hasAccessToSYM2) { %><% } %> 10:15 am - 11:00 am Mastermind Interview: John Chambers, President and CEO, Cisco Systems Baylock, Joe   Fabbi, Mark     Track:   KEY  <% if (hasAccessToSYM2) { %><% } %> 11:00 am - 11:15 am Gartner Theater Presentation: A New Architecture Model Needed for New Business Drivers Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 11:30 am - 12:30 pm Lead Presentation: CIO Agenda for Productivity and Growth Kitzis, Ellen     Track:   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Lead Presentation: There's Always Warning: The Business Implications of Companies Becoming a Real-Time Enterprise McGee, Ken     Track:   RTE   G2   DW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Lead Presentation: GartnerG2 Business Scenario: Strategies for Business Growth MacDonald, Neil     Track:   G2   FIN  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Lead Presentation: Web Services Scenario: Setting and Resetting Expectations Smith, David     Track:   WS   KCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 11:30 am - 12:30 pm Lead Presentation: Understanding the InfoSec Marketplace Pescatore, John     Track:   SECT   BCP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Lead Presentation: IT Asset Management: Now a Mainstream Management Discipline Heine, Jack     Track:   ITAM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Lead Presentation: Higher-Education Scenario Zastrocky, Michael     Track:   HED   CEL  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Lead Presentation: Marketplace 'Megaforces' in IT Services Rocco, Eric     Track:   ITSS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Lead Presentation: Healthcare: Uncertain Times, Hard Choices, Practical Solutions Gabler, Jim     Track:   HC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Lead Presentation: Creating Enterprise Mobile Solutions to Stay Competitive Redman, Phil     Track:   MOB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Lead Presentation: Powerhouse Vendor Scenario Burton, Betsy     Track:   VEN   ENTS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 12:45 pm - 1:45 pm Dell Computer Corporation Track:   VSP  12:45 pm - 1:45 pm Hewlett-Packard Company: HP Services: Delivering on Microsoft .NET Track:   VSP   EITA  12:45 pm - 1:45 pm Lawson Software: Services Automation: The New Wave of Enterprise Software Driving Operational Excellence Track:   VSP   BIBS   DW   WS  12:45 pm - 1:45 pm Verity, Inc.: Verity K2 Enterprise: Discover, Organize and Connect With Social Networks Track:   VSP   CEL   KCM   KW  12:45 pm - 1:45 pm Versata, Inc.: Delivering J2EE Applications With Integrated Business Rules, Processes and Workflows Track:   VSP   BIBS   DW   WS  12:45 pm - 1:45 pm Vignette Corporation: Content Management -- The Next Wave Track:   VSP   ERP   FIN   UBA  12:45 pm - 1:45 pm PalmSource, Inc.: Palm OS for the Enterprise: Directions, Strategy and Product Plans Track:   VSP   DC   ENTS  12:45 pm - 1:45 pm Citrix Systems, Inc. Track:   VSP   EITA  12:45 pm - 1:45 pm Cisco Systems, Inc.: "Embedded, Integrated Network Security-Defense in Depth" Track:   VSP   BCP   SECT   SECB  12:45 pm - 1:45 pm Siebel Systems, Inc.: Maximizing Business Process Effectiveness through Universal Application Networks Track:   VSP  12:45 pm - 1:45 pm PwC Consulting Track:   VSP  1:15 pm - 1:30 pm Gartner Theater Presentation: A Culture of Performance Management Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 1:30 pm - 1:45 pm Gartner Theater Presentation: Getting the most from gartner.com Sircar, Amit     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 2:00 pm - 3:00 pm Lead Presentation: Best Practices and Trends in Business Continuity Planning Scott, Donna     Track:   BCP   SECT   ENTS   SECB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Developing the CIO's Leadership Team Bace, John     Track:   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Lead Presentation: The Application Development Scenario Hotle, Matt     Track:   AD  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Lead Presentation: Data Warehouse Infrastructure for Growth and Change Friedman, Ted     Track:   DW   BIBS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Lead Presentation: Financial Services Scenario: Buckle Up -- Rough Road Ahead Landry, Susan     Track:   FIN   G2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Lead Presentation: Convergence -- More Than Voice Over IP Hafner, Bob     Track:   VOIP   ETT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Lead Presentation: The Product Value Chain: Business Processes and Applications Peterson, Karen     Track:   SCM   ERP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Lead Presentation: Gartner Predicts: The Future of IT Claunch, Carl     Track:   PRED  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Lead Presentation: Enterprise Content Management: Scenario for Success Gilbert, Mark     Track:   KCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Lead Presentation: Technologies for Enabling Agility Plummer, Daryl     Track:   IP   HC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Lead Presentation: The Small and Midsize Business Scenario Anderson, Robert     Track:   SMB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 3:15 pm Gartner Theater Presentation: Build Sustainable Competitive Advantage Grantham, Charlie     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 3:30 pm - 4:30 pm Lead Presentation: Enterprise Application Vendors: Your New Master Platform? Comport, Jeff     Track:   EAS   CRM   SCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Lead Presentation: Enterprise Management Scenario: Managing the IT Infrastructure as a Business Service Nicolett, Mark   Curtis, Deb     Track:   ESM   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Lead Presentation: Global IT: Unprecedented Collaboration or New Divide? Feiman, Joseph   Knox, Rita     Track:   GLOB   TWP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Lead Presentation: The Knowledge Workplace: Change Everything? Harris, Kathy     Track:   CEL   KW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 3:30 pm - 4:30 pm Lead Presentation: The Business Value of IT Apfel, Audrey     Track:   BVIT   DW   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Lead Presentation: Information Security Strategies Scenario: Protecting Corporate Assets Wheatman, Vic     Track:   SECB   SECT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Lead Presentation: The Network Battlefield Fabbi, Mark   Hafner, Bob     Track:   NET  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Lead Presentation: Managing Corporate Performance: What You Need to Know Geishecker, Lee     Track:   UBA   ERP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Lead Presentation: The Mobile Scenario: Bite-Size Business on Pocket-Size Devices Jones, Nick     Track:   MT   ITAM   KCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Lead Presentation: Distributed Computing: Maturing From Adolescence to Adulthood Margevicius, Mark   Silver, Michael     Track:   DC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Lead Presentation: The Enterprise Nervous System Changes Everything Schulte, Roy     Track:   AIM   ETT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 4:30 pm - 4:45 pm Gartner Theater Presentation: Measuring Outsourcing Relationships Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 5:00 pm - 6:00 pm Lead Presentation: Government Scenario Kost, John   Kumagai, William     Track:   GOV  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm Lead Presentation: Business Intelligence Scenario: Insight for All Dresner, Howard     Track:   BIBS   KW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm Lead Presentation: What New Dimension of Architecture is Critical to the 'Hyper-Connected Enterprise'? Schulman, Jeff     Track:   EITA   DW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm Creating Effective IT Governance Broadbent, Marianne     Track:   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm Lead Presentation: The IS Organization's Credibility Curve: Elevating Performance and Perceptions Young, Colleen   Rosser, Bill      Morello, Diane     Track:   BMIT2   BMIT1  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm Lead Presentation: Multisourcing: Reducing the Complexity of External Sourcing Cohen, Linda     Track:   SORC   HC   ITSS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm An Application Development Transformation Road Map Vecchio, Dale     Track:   AD  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm SAP: Transformation or Adaptation? Genovese, Yvonne     Track:   EAS   ERP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm Lead Presentation: Emerging Trends and Technologies Scenario: Technology Radar Screen Fenn, Jackie     Track:   ETT   FIN   TWP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm IT Asset Management: Coming of Age Adams, Patricia     Track:   ITAM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 5:00 pm - 6:00 pm Lead Presentation: The Future of the Server Enck, John   Weiss, George     Track:   ENTS   STOR  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> Tuesday , 08 October 2002 7:45 am - 8:00 am Gartner Theater Presentation: The New Architecture Components Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 8:00 am - 8:45 am Mastermind Interview: Carly Fiorina, Chairman and CEO, Hewlett-Packard Company Burton, Betsy   McGuckin, Paul     Track:   KEY  <% if (hasAccessToSYM2) { %><% } %> 8:45 am - 9:30 am Mastermind Interview: Craig Barrett, CEO, Intel Corporation Fenn, Jackie Fenn, Jackie   Reynolds, Martin     Track:   KEY  <% if (hasAccessToSYM2) { %><% } %> 9:30 am - 10:15 am Mastermind Interview: Scott McNealy, Chairman and CEO, Sun Microsystems McLellan, Laura   Plummer, Daryl     Track:   KEY  <% if (hasAccessToSYM2) { %><% } %> 10:30 am - 10:45 am Gartner Theater Presentation: Achieving Business Value from Technology Murphy, Tony     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 11:00 am - 12:00 pm Lead Presentation: Competing and Governing in a Connected Economy Caldwell, French     Track:   TWP   GLOB   GOV   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Lead Presentation: E-Learning/Collaboration Scenario: Leverage Your Infrastructure Lundy, James     Track:   CEL   KW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Web Services Standards: De Facto, De Jure or Defunct Perlstein, Larry     Track:   WS   AD  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Front-Line Computing: Battle of the Devices Dulaney, Kenneth     Track:   MT   DC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Architecture for Systematic and Opportunistic Business Needs Lheureux, Ben     Track:   AIM   EITA  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Sourcing Business Continuity Services Mingay, Simon     Track:   BCP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Data Warehouse and Business Intelligence: The Challenges of TCO and ROI Strange, Kevin     Track:   BIBS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm The IT Process War: It's Not My Problem Brittain, Kris   Curtis, Deb     Track:   ESM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 11:00 am - 12:00 pm Lead Presentation: Storage 2002: Predictions for When Net Worlds Collide Allen, Nick     Track:   STOR  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm GartnerG2 Media and Communications Industry Scenario Brancheau, Jim     Track:   G2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm How to Implement VoIP Today Simpson, Kathleen     Track:   VOIP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Peer Exchange Workshop: Strategic Sourcing Track:   PXW   SORC  <% if (hasAccessToSYM2) { %><% } %> 11:00 am - 12:00 pm Sun Microsystems: Fighting to Shine Through the Clouds Plummer, Daryl   McLellan, Laura     Track:   VEN  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:10 am - 11:25 am CRM Marketplace Theater Presentation: CRM Software Market in Transition Topolinski, Thomas     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 11:10 am - 11:25 am ESM Marketplace Theater Presentation: The Worldwide Market for Network and Systems Management Schroder, Norma     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 11:10 am - 11:25 am AIM Marketplace Theater Presentation: The Worldwide Market for Software and Application Integration, Middleware and Portals Correia, Joanne     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 11:35 am - 11:50 am CRM Marketplace Theater Presentation sponsored by Siebel Systems, Inc. Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 11:35 am - 11:50 am ESM Marketplace Theater Presentation: Hewlett-Packard Company on "Virtualizing your IT Assets: HP Open Management Fabric" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 11:35 am - 11:50 am AIM Marketplace Theater Presentation: Oracle Corporation on "Developing J2EE Applications and Web Services Presentation" Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 12:00 pm - 12:15 pm Gartner Theater Presentation: IT Investment Management Bastoni, Linda     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 12:00 pm - 12:15 pm CRM Marketplace Theater Presentation: CRM Vendor Evaluations in a Volatile Market Dunne, Michael     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 12:00 pm - 12:15 pm ESM Marketplace Theater Presentation: Enterprise Storage Management: Making Molehills Out of Mountains Stanley, Craig     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 12:00 pm - 12:15 pm AIM Marketplace Theater Presentation: Evaluating Integration Software Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 12:15 pm - 1:15 pm QAD Inc.: Putting Intelligence Into Collaborative Order Management Using Internet, J2EE and Network/Message-Centric Technologies Track:   VSP   BIBS   DW   WS  12:15 pm - 1:15 pm Cognos Incorporated: Cognos Scorecarding: Aligning Execution with Strategy Track:   VSP  12:15 pm - 1:15 pm Computer Associates: eTrust 20/20 -- An Integrated View of IT and Physical Security Track:   VSP   BCP   SECB   SECT  12:15 pm - 1:15 pm iPhrase Technologies: Learn How to Increase Revenue and Decrease Support Costs With Self-Service Search Track:   VSP   CEL   KCM   KW  12:15 pm - 1:15 pm webMethods, Inc.: Web Services -- What Happens to Your Integration Investment? Track:   VSP   AIM   AD   IP  12:15 pm - 1:15 pm Fair, Isaac & Company (formerly HNC Software): A Live Demonstration of Business Rules Management Track:   VSP   ERP   FIN   UBA  12:15 pm - 1:15 pm SAS Institute: SAS® Strategic Performance Management Track:   VSP   BIBS   DW   WS  12:15 pm - 1:15 pm Stampede Technologies, Inc.: Discover How TurboGold Can Increase the Value of Your Notes Investment! Track:   VSP   CEL   KCM   KW  12:15 pm - 1:15 pm VeriSign, Inc.: Building a Trusted Digital Environment to enhance ROI Track:   VSP   BCP   SECB   SECT  12:15 pm - 1:15 pm EDS: Technology-enabled processes yield infinite possibilities Track:   VSP   GLOB   ITSS  12:15 pm - 1:15 pm Novell: Secure Identity Management (SIM) Track:   VSP   BCP   SECB   SECT  12:15 pm - 1:15 pm Hewlett-Packard Company: Adaptive Infrastructure: Optimizing Business Operations in Real Time Track:   VSP   EITA  12:25 pm - 12:40 pm ESM Marketplace Theater Presentation: IBM® Tivoli® software on "Intelligent Management Software" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 12:50 pm - 1:05 pm ESM Marketplace Theater Presentation: Hewlett-Packard Company on "HP's Enterprise Systems Management: Optimizing Global Business Operations in Real Time" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 1:00 pm - 1:15 pm Gartner Theater Presentation: Measurement as a Management Tool Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 1:15 pm - 1:30 pm CRM Marketplace Theater Presentation: CRM: Laying the Foundation Mimms, Joseph     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 1:15 pm - 1:30 pm ESM Marketplace Theater Presentation: Enterprise Systems Management -- Do It Yourself vs. Managed Service Provider Solutions Dubiel, John     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 1:15 pm - 1:30 pm AIM Marketplace Theater Presentation: Best Practices -- First Integration Project Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 1:30 pm - 2:30 pm Lead Presentation: IT Power Shift: Putting the Business in the Driver's Seat Gomolski, Barbara     Track:   BMIT1   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm PC Hardware: Critical Infrastructure or Meaningless Commodity? Margevicius, Mark     Track:   DC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm Gartner 360°: Public Sector RFPs - Improvements to an Imperfect Tool Kost, John   Kumagai, William      Tettelbach, Bob     Track:   GOV  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm Going Offshore to Globally Source IT Services Karamouzis, Frances     Track:   GLOB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm Portal Scenario: 'Portalizing' Your Enterprise Phifer, Gene     Track:   IP   CEL  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm Knowledge Management Scenario: What's Next? Caldwell, French     Track:   KCM   KW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm Mobile Device Security: Don't Be at Risk Girard, John     Track:   MOB   SECT   SECB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm GartnerG2 CRM Vision: Moving From Disillusionment to Real Value Nelson, Scott     Track:   UBA   G2   CRM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm Deploying Disk: SAN, NAS and Promising SAM Passmore, Bob     Track:   STOR  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm Journey Toward Sourcing Governance Dreyfuss, Cassio     Track:   SORC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm Sourcing Strategies for Small and Midsize Businesses Wayson, Denny     Track:   SMB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 1:30 pm - 2:30 pm Peer Exchange Workshop: Managing Human Capital Track:   PXW   KW  <% if (hasAccessToSYM2) { %><% } %> 2:30 pm - 2:45 pm Gartner Theater Presentation: Getting the most from gartner.com Sircar, Amit     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 2:40 pm - 2:55 pm CRM Marketplace Theater Presentation sponsored by Siebel Systems, Inc. Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 2:40 pm - 2:55 pm ESM Marketplace Theater Presentation: IBM® Tivoli® software on "Intelligent Management Software" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 2:40 pm - 2:55 pm AIM Marketplace Theater Presentation: Oracle Corporation on "Simplifying Your Middleware With Oracle9i Application Server Presentation" Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 3:00 pm - 3:15 pm Gartner Theater Presentation: Gartner Decision Tools Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 3:00 pm - 4:00 pm Setting Priorities for IT Investments Tucker, Chuck     Track:   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Impact of Privacy and Security Regulations and Standards Hallawell, Arabella     Track:   SECB   TWP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 3:00 pm - 4:00 pm Supplier Relationship Management: The Agility Imperative Kyte, Andy     Track:   SCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Measuring Performance Management Schneider, Andrew     Track:   BVIT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Globalization of IT Miklovic, Dan     Track:   TWP   GLOB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Business Collaboration Hayward, Simon     Track:   CEL  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Supremacy or Chaos Reigns in Information Management Markets Strange, Kevin   Burton, Betsy     Track:   DW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 3:00 pm - 4:00 pm Talking Architecture: Framework of Frameworks Naugher,Loran   Rosser, Bill     Track:   EITA  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Gartner Predicts: The Future of Software Infrastructure Plummer, Daryl     Track:   PRED  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm HIPAA in the Home Stretch Duncan, Matt     Track:   HC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Driving Credibility Through People: Making the Connection Concrete Morello, Diane     Track:   BMIT2   KW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Best Practice Forum: State and Local Government Kost, John   Kumagai, William      Tettelbach, Bob     Track:   BPF   GOV  <% if (hasAccessToSYM2) { %><% } %> 4:00 pm - 4:15 pm Gartner Theater Presentation: IT Optimization Howard, Steven     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 4:10 pm - 4:25 pm CRM Marketplace Theater Presentation: CRM Software Market in Transition Topolinski, Thomas     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 4:10 pm - 4:25 pm ESM Marketplace Theater Presentation: The Worldwide Market for Network and Systems Management Schroder, Norma     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 4:10 pm - 4:25 pm AIM Marketplace Theater Presentation: The Worldwide Market for Software and Application Integration, Middleware and Portals Correia, Joanne     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 4:30 pm - 5:30 pm Bridging the Gap: Business Ownership of IT Initiatives Rosser, Bill     Track:   BMIT1  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Complexity: Challenges to the Real-Time Enterprise Hunter, Richard     Track:   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Network Service Providers: The Race to New Services Pultz, Jay     Track:   NET  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm The Maturation of E-Learning for Higher Education Yanosky, Ron   Zastrocky, Michael     Track:   HED  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Grand Unified Theory of Information Security Pescatore, John   Easley, Matt     Track:   SECT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm The Evolution Toward Policy-Based Computing Services Scott, Donna   Bittman, Tom     Track:   ENTS   STOR  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Fear Factor: Will You Accept the Emerging Technology Challenge? Earley, Annemarie   Harris, Kimberly     Track:   FIN  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Real-Time Enterprise Business Strategies MacDonald, Neil     Track:   RTE   G2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Microsoft: Back and Stronger Than Ever Smith, David     Track:   VEN   DC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 4:30 pm - 5:30 pm Web Content Management Gilbert, Mark   Landers, Garth     Track:   KCM   IP   AD  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Strategic Technology Planning: Picking the Winners Linden, Alexander     Track:   ETT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Peer Exchange Workshop: Mobile Business Track:   PXW   MOB   MT  <% if (hasAccessToSYM2) { %><% } %> 4:35 pm - 4:50 pm CRM Marketplace Theater Presentation sponsored by Siebel Systems, Inc. Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 4:35 pm - 4:50 pm ESM Marketplace Theater Presentation: Hewlett-Packard Company on "Integrating and Managing your IT Infrastructure" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 5:00 pm - 5:15 pm CRM Marketplace Theater Presentation: CRM Vendor Evaluations in a Volatile Market Dunne, Michael     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 5:00 pm - 5:15 pm ESM Marketplace Theater Presentation: Enterprise Storage Management: Making Molehills Out of Mountains Stanley, Craig     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 5:00 pm - 5:15 pm AIM Marketplace Theater Presentation: Evaluating Integration Software Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 5:20 pm - 5:35 pm ESM Marketplace Theater Presentation: IBM® Tivoli® software on "Intelligent Management Software" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 5:30 pm - 5:45 pm Gartner Theater Presentation: Total Value of Opportunity -- Measuring the Real Value of IT Smith, Michael     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 5:40 pm - 5:55 pm CRM Marketplace Theater Presentation: CRM: Laying the Foundation Mimms, Joseph     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 5:40 pm - 5:55 pm ESM Marketplace Theater Presentation: Enterprise Systems Management -- Do It Yourself vs. Managed Service Provider Solutions Dubiel, John     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 5:40 pm - 5:55 pm AIM Marketplace Theater Presentation: Best Practices -- First Integration Project Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> Wednesday , 09 October 2002 7:45 am - 8:00 am Gartner Theater Presentation: A New Architecture Model Needed for New Business Drivers Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 8:00 am - 8:45 am Mastermind Interview: Michael S. Dell, Chairman and CEO, Dell Fiering, Leslie   Enck, John     Track:   KEY  <% if (hasAccessToSYM2) { %><% } %> 8:45 am - 9:30 am Mastermind Interview: Steve Ballmer, CEO, Microsoft Corporation Austin, Tom   Smith, David     Track:   KEY  <% if (hasAccessToSYM2) { %><% } %> 9:30 am - 9:45 am Gartner Theater Presentation: Rethink Your Enterprise Architecture Now Morrison, Tony     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 10:00 am - 11:00 am CIO-Driven Enterprise Value Proposition - CANCELLED Carr, Judy     Track:   CIO   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:00 am - 11:00 am Architectures and Middleware for the Mobile Wireless Enterprise Hayward, Simon     Track:   MT   EITA  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:00 am - 11:00 am E-Commerce Explores the Demand Chain Andrews, Whit     Track:   IP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:00 am - 11:00 am The Future of Windows in the Data Center Bittman, Tom     Track:   ENTS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:00 am - 11:00 am Land Mines and Gold Mines: Intellectual Asset Management in the Global Economy Knox, Rita     Track:   GLOB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:00 am - 11:00 am Managing Nightmare Contracts Park, Alvin   Heine, Jack     Track:   ITAM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:00 am - 11:00 am IT Services Profitability: Why You Should Care Young, Allie     Track:   ITSS   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:00 am - 11:00 am Gartner 360°: Securing Your Future Through Business Continuity Planning Witty, Roberta   Luevano, Fred      Oborn, John     Track:   BCP   SECB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:00 am - 11:00 am Content and DBMSs: XML Takeover or Relational Drives Forward? Burton, Betsy     Track:   DW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:00 am - 11:00 am Configuration Management: Desktops, Mobile Devices and Servers Colville, Ronni     Track:   ESM   DC  <% if (hasAccessToSYM2) { %><% } %> 10:00 am - 11:00 am Enterprise Systems Management Marketplace Vendor Case Study Panel: Achieving Business Service Management Utopia Haight, Cameron     Track:   ESM  <% if (hasAccessToSYM2) { %><% } %> 10:00 am - 11:00 am Peer Exchange Workshop: IT Security Management Track:   PXW   SECT   SECB  <% if (hasAccessToSYM2) { %><% } %> 10:00 am - 11:00 am WorldCom - Its Future and how that affects the Enterprise Pultz, Jay   Neil, Dave      Paulak, Eric      Eyers, Dean     Track:   VEN  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 11:15 am Gartner Theater Presentation: The New Architecture Components Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 11:10 am - 11:25 am CRM Marketplace Theater Presentation: CRM Software Market in Transition Topolinski, Thomas     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 11:10 am - 11:25 am ESM Marketplace Theater Presentation: The Worldwide Market for Network and Systems Management Schroder, Norma     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 11:10 am - 11:25 am AIM Marketplace Theater Presentation: The Worldwide Market for Software and Application Integration, Middleware and Portals Correia, Joanne     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 11:15 am - 11:30 am Gartner Theater Presentation: Avoid the Pain Of Another Bad IT Investment Murphy, Tony     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 11:30 am - 12:30 pm Gartner 360°: Latin America Scenario Dreyfuss, Cassio   Bicudo, Pedro      Anavitarte, Luis      Ciordia, Marcelo     Track:   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Managing for Value: A Key to IT Credibility Grigg, Jeremy   Gomolski, Barbara     Track:   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Achieving Business Value From Technology Murphy, Tony     Track:   BVIT   ITAM   SMB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Business Processes Driving Multiple Architectural Styles Rosser, Bill     Track:   EITA  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Business Intelligence in the Real World Buytendijk,Frank     Track:   BIBS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Healthcare Privacy and Security Scenario Klein, Jim     Track:   SECB   HC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Business Applications: Future Liberators or Inhibitors? Bond, Bruce     Track:   PRED  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm High-Availability Networking Neil, Dave   Pultz, Jay     Track:   NET  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Real-Time Enterprise Architecture Schulte, Roy     Track:   RTE   ESM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Application Server Scenario: From Stovepipes to Services Natis, Yefim     Track:   AIM   WS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Administrative Application Options: ERP, Best-of-Breed, Other Strategies Zastrocky, Michael   Yanosky, Ron     Track:   HED  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:30 am - 12:30 pm Best Practice Forum: Securing Your Future Through Business Continuity Planning Witty, Roberta   Luevano, Fred      Oborn, John     Track:   BPF   BCP  <% if (hasAccessToSYM2) { %><% } %> 12:40 pm - 12:55 pm CRM Marketplace Theater Presentation: CRM Vendor Evaluations in a Volatile Market Dunne, Michael     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 12:40 pm - 12:55 pm ESM Marketplace Theater Presentation: Enterprise Storage Management: Making Molehills Out of Mountains Stanley, Craig     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 12:40 pm - 12:55 pm AIM Marketplace Theater Presentation: Evaluating Integration Software Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 12:45 pm - 1:00 pm Gartner Theater Presentation: Gartner Measurment Alliance Program Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 12:45 pm - 1:45 pm Hummingbird Ltd.: Hummingbird Enterprise Track:   VSP   CEL   KCM   KW  12:45 pm - 1:45 pm Palm, Inc.: Making Wireless Access to E-Mail and Groupware Work For You Track:   VSP   CEL   KCM   KW  12:45 pm - 1:45 pm Rational Software: Measuring and Controlling Software Development Projects: Techniques for Dealing With Uncertainty Track:   VSP   BIBS   DW   WS  12:45 pm - 1:45 pm StorageNetworks: Building the Enterprise Storage Utility: STORos StorageManager v5.0 Software Track:   VSP   ERP   FIN   UBA  12:45 pm - 1:45 pm IBM Tivoli software: Tivoli software from IBM: Intelligent Management Software That Integrates And Automates Track:   VSP   ESM   STOR   DC   ENTS  12:45 pm - 1:45 pm Novell, Inc. (formerly SilverStream Software, Inc.): Real World Web Services Applications with Novell eXtend Track:   VSP   ERP   FIN   UBA  12:45 pm - 1:45 pm Cysive: The Blue Pill or the Red Pill? Track:   VSP   AIM   AD   IP  12:45 pm - 1:45 pm WRQ: How to Web Enable Host and Legacy Applications Track:   VSP   AIM   AD   IP  12:45 pm - 1:45 pm Identitech, Inc.: Rapid ROI Business Activity Monitoring Is Real and Here Now Track:   VSP   BIBS   DW   WS  12:45 pm - 1:45 pm FileNET Corporation: Enterprise Content Management Strategies Track:   VSP  12:45 pm - 1:45 pm InQuira: Maximizing the ROI of Customer Self-Service and Search Track:   VSP   CRM  1:00 pm - 1:15 pm Gartner Theater Presentation: Getting the most from gartner.com Sircar, Amit     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 1:00 pm - 1:15 pm CRM Marketplace Theater Presentation sponsored by Siebel Systems, Inc. Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 1:00 pm - 1:15 pm ESM Marketplace Theater Presentation: Hewlett-Packard Company on "Integrating and Managing your IT Infrastructure" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 1:00 pm - 1:15 pm AIM Marketplace Theater Presentation: Oracle Corporation on "Improving Your Productivity With an Enterprise Portal Presentation" Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 1:20 pm - 1:35 pm CRM Marketplace Theater Presentation: CRM: Laying the Foundation Mimms, Joseph     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 1:20 pm - 1:35 pm ESM Marketplace Theater Presentation: Enterprise Systems Management -- Do It Yourself vs. Managed Service Provider Solutions Dubiel, John     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 1:20 pm - 1:35 pm AIM Marketplace Theater Presentation: Best Practices -- First Integration Project Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 1:30 pm - 1:45 pm Gartner Theater Presentation: Consumer Trends in Online Buying Schehr, David     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 1:40 pm - 1:55 pm ESM Marketplace Theater Presentation: IBM® Tivoli® software on "Intelligent Management Software" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 2:00 pm - 3:00 pm Maximizing Your Most Important IT Investment: Your People Pittenger, Linda     Track:   BMIT2   CIO  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Client Operating Systems and Office -- Old Problems or New Choices? Silver, Michael     Track:   DC   SMB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm The Connected World Harris, Kathy     Track:   TWP   ITAM   GOV   ETT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Web Services Security: New Dog, Old Tricks? Wagner, Ray     Track:   SECT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm PeopleSoft: Where Does It Go From Here? Kolsky, Esteban     Track:   EAS   ERP   CRM  <% if (hasAccessToSYM2) { %><% } %> 2:00 pm - 3:00 pm Beyond the Internet Bubble Burst: The Future of E-Payments Litan, Avivah     Track:   FIN  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Gartner 360°: Data Warehouse and Business Intelligence Infrastructure Strange, Kevin      Dunne, Michael     Track:   DW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm The Technology and Sociology of the Connected Society Jones, Nick     Track:   ETT   MT   TWP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Identifying Enterprise Mobile Users and Applications Clark, Bill     Track:   MOB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Streaming Media: The Other VoIP Orans, Lawrence     Track:   VOIP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 2:00 pm - 3:00 pm Application Integration and Middleware Marketplace Vendor Case Study Panel: The Role of Standards and Web Services in AI McCoy, David     Track:   AIM  <% if (hasAccessToSYM2) { %><% } %> 2:00 pm - 3:00 pm Peer Exchange Workshop: Aligning Business and Technology Track:   PXW   BMIT1  <% if (hasAccessToSYM2) { %><% } %> 2:00 pm - 3:00 pm Configuration Management: Desktops, Mobile Devices and Servers Colville, Ronni     Track:   ESM   DC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 3:15 pm Gartner Theater Presentation: Total Value of Opportunity -- Measuring the Real Value of IT Smith, Michael     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 3:10 pm - 3:25 pm CRM Marketplace Theater Presentation sponsored by Siebel Systems, Inc. Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 3:10 pm - 3:25 pm ESM Marketplace Theater Presentation: Hewlett-Packard Company on "The IT Consolidation Journey: Optimizing the Real-Time Enterprise" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 3:10 pm - 3:25 pm AIM Marketplace Theater Presentation: Oracle Corporation on "Developing J2EE Applications and Web Services Presentation" Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 3:30 pm - 4:30 pm The Evolution of the CIO Role and the IS Organization Young,Colleen     Track:   BMIT1  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Business Process Outsourcing: Climbing the Learning Curve Scholl, Rebecca     Track:   ITSS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Methods, Management and Metrics in the Service-Oriented World Hotle, Matt     Track:   AD  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Life Sciences Scenario Rozwell, Carol     Track:   HC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Outsourcing Today: Issues and Options for Government Ambrose, Chris   Scardino, Lorrie     Track:   GOV  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Business Strategy and IT Alignment Bell, Steve     Track:   G2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm CRM Strategies for Small and Midsize Business Outlaw, Joe     Track:   SMB   CRM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm How Web Services Mean Business Andrews, Whit     Track:   WS   ETT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Providers as Partners: New Principles, Practices and Attitudes Young, Allie     Track:   SORC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Debunking the Myths of Going Global Karamouzis, Frances     Track:   GLOB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm IBM 2003-2007: Shifting Gears to Find New Growth Bittman, Tom   Cohen, Linda     Track:   VEN   ENTS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:30 pm - 4:30 pm Best Practice Forum: Data Warehouse and Business Intelligence Infrastructure Strange, Kevin      Dunne, Michael     Track:   BPF   DW  <% if (hasAccessToSYM2) { %><% } %> 3:30 pm - 4:30 pm Managing the Real-Time Enterprise Buytendijk, Frank     Track:   RTE  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 4:45 pm Gartner Theater Presentation: Media Piracy, Fair Use, Congressional Action Brancheau, James     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 4:40 pm - 4:55 pm CRM Marketplace Theater Presentation sponsored by Siebel Systems, Inc. Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 4:40 pm - 4:55 pm ESM Marketplace Theater Presentation: IBM® Tivoli® software on "Intelligent Management Software" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 4:45 pm - 5:45 pm BEA Systems, Inc.: BEA WebLogic Platform(TM) 7.0 Track:   VSP  4:45 pm - 5:45 pm Borland Software: Expose Savings Across the Enterprise Using Borland Technology Track:   VSP   BIBS   DW   WS  4:45 pm - 5:45 pm Epicentric: The Epicentric Enterprise Portal Track:   VSP   ERP   FIN   UBA  4:45 pm - 5:45 pm Informatica Corporation: Real-Time Business Analytics Manage the Performance of Key Business Operations Track:   VSP   ERP   FIN   UBA  4:45 pm - 5:45 pm Inktomi Corporation: Web Services for Information Management: An Open, Flexible Approach Track:   VSP   CEL   KCM   KW  4:45 pm - 5:45 pm VERITAS Software: Clustering and Replication for HA and DR Track:   VSP   ERP   FIN   UBA  4:45 pm - 5:45 pm Hyperion: Revolutionizing Business Performance Management Track:   VSP   ERP   FIN   UBA  4:45 pm - 5:45 pm Microsoft: Microsoft .NET: A Global-Class Computing Platform for Connecting Your World Track:   VSP   EITA  4:45 pm - 5:45 pm iPass Inc.: Creating a Secure Mobile Enterprise Solution Track:   VSP   BCP   SECB   SECT  4:45 pm - 5:45 pm IBM Tivoli software: Tivoli software from IBM: Intelligent Management Software That Integrates And Automates Track:   VSP   ESM   STOR   DC   ENTS  4:45 pm - 5:45 pm SAP: Improving Supply Chain Visibility & Collaboration: Strategies for Success Track:   VSP   ERP   UBA  5:05 pm - 5:20 pm CRM Marketplace Theater Presentation: CRM Software Market in Transition Topolinski, Thomas     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 5:05 pm - 5:20 pm ESM Marketplace Theater Presentation: The Worldwide Market for Network and Systems Management Schroder, Norma     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 5:05 pm - 5:20 pm AIM Marketplace Theater Presentation: The Worldwide Market for Software and Application Integration, Middleware and Portals Correia, Joanne     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 5:25 pm - 5:40 pm ESM Marketplace Theater Presentation: Hewlett-Packard Company on "Virtualizing your IT Assets: HP Open Management Fabric" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 5:45 pm - 6:00 pm ESM Marketplace Theater Presentation: IBM® Tivoli® software on "Intelligent Management Software" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> Thursday , 10 October 2002 7:45 am - 8:00 am Gartner Theater Presentation: Getting the most from gartner.com Sircar, Amit     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 8:00 am - 9:00 am Gartner Mastermind Keynote: Walt Disney Company CIO Panel - Real-Time in Real Life Broadbent, Marianne   Popkin, Jamie       Phifer, Gene     Track:   KEY  <% if (hasAccessToSYM2) { %><% } %> 9:00 am - 9:15 am Gartner Theater Presentation: Hunter's First Law Hunter, Richard     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 9:30 am - 10:30 am The Out-of-Sight, Off-Site Workforce: New Rules for Motivating, Leading and Supporting Morello, Diane   Bell, Michael      Girard, John     Track:   KW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am New Customer Service Solutions: Broader, Better Kolsky, Esteban     Track:   UBA   CRM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Customer Intelligence: The Role of the Data Warehouse and Data Quality Friedman, Ted     Track:   DW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Understanding the 21st Century Consumer: Meeting Consumer Demand in a Multichannel World Schehr, David     Track:   G2   FIN  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Peripheral Vision: Talking About the Cutting Edge Linden, Alexander     Track:   ETT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Measuring the Business Value of IT: The Black Hole Finally Emits Some Light Smith, Mike     Track:   BVIT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Architecture for the Enterprise Nervous System Schulte, Roy     Track:   EITA  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Why Shouldn’t Money Be Clean and Fresh? Delotto, Richard     Track:   FIN  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Health Plan Automation: Vendor Strategies and Solutions Young, Janice     Track:   HC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Java vs. .NET: Competition or Cooperation? Driver, Mark     Track:   IP   WS   AD  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am IT Asset Management: From Best Practices to Next Practices O'Brien, Frances     Track:   ITAM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Peer Exchange Workshop: Vendor Negotiations: Skills, Strategies and Tactics Track:   PXW   SORC  <% if (hasAccessToSYM2) { %><% } %> 10:10 am - 10:25 am CRM Marketplace Theater Presentation: CRM Software Market in Transition Topolinski, Thomas     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 10:10 am - 10:25 am ESM Marketplace Theater Presentation: The Worldwide Market for Network and Systems Management Schroder, Norma     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 10:10 am - 10:25 am AIM Marketplace Theater Presentation: The Worldwide Market for Software and Application Integration, Middleware and Portals Correia, Joanne     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 10:30 am - 10:45 am Gartner Theater Presentation: How to Understand Your Customers Beliefs Grantham, Charlie     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 10:35 am - 10:50 am CRM Marketplace Theater Presentation sponsored by Siebel Systems, Inc. Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 10:35 am - 10:50 am ESM Marketplace Theater Presentation: IBM® Tivoli® software on "Intelligent Management Software" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 10:35 am - 10:50 am AIM Marketplace Theater Presentation: Oracle Corporation on "Simplifying Your Middleware With Oracle9i Application Server" Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 11:00 am - 11:15 am CRM Marketplace Theater Presentation: CRM Vendor Evaluations in a Volatile Market Dunne, Michael     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 11:00 am - 11:15 am ESM Marketplace Theater Presentation: Enterprise Storage Management: Making Molehills Out of Mountains Stanley, Craig     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 11:00 am - 11:15 am AIM Marketplace Theater Presentation: Evaluating Integration Software Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 11:00 am - 12:00 pm Client Relationship Management Marketplace Vendor Case Study Panel: Customer Relationships: From Lift-Off to Pay-Off Herschel, Gareth     Track:   CRM   EAS  <% if (hasAccessToSYM2) { %><% } %> 11:00 am - 12:00 pm Wireless LANs and PANs: Broadband Between the Wires Dulaney, Kenneth     Track:   MT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Government IT Architecture: Planning the Play Fraga, Edward   Kreizman, Gregg     Track:   GOV   EITA  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm From Silicon to Airwaves: The Long View of Systems and Networking Baylock, Joe   Reynolds, Martin     Track:   PRED  <% if (hasAccessToSYM2) { %><% } %> 11:00 am - 12:00 pm Mass Customization: Design to Build Peterson, Karen     Track:   SCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm The Identification and Authentication Spectrum Wheatman, Vic     Track:   SECT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm All Outsourcing Contracts Are Not Created Equal Ambrose, Chris     Track:   SORC   BVIT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm The Future of Linux in the Enterprise Weiss, George     Track:   ENTS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Business Activity Monitoring Scenario Dresner, Howard   McCoy, David     Track:   RTE   HC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Portal Products and Web Services: The Yin and the Yang Valdes, Ray     Track:   WS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Contact Centers and Future IP Voice Applications Elliot, Bernard     Track:   VOIP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Peer Exchange Workshop: Asset Management Track:   PXW   ITAM  <% if (hasAccessToSYM2) { %><% } %> 11:25 am - 11:40 am CRM Marketplace Theater Presentation: CRM Software Market in Transition Topolinski, Thomas     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 11:25 am - 11:40 am ESM Marketplace Theater Presentation: The Worldwide Market for Network and Systems Management Schroder, Norma     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 11:25 am - 11:40 am AIM Marketplace Theater Presentation: The Worldwide Market for Software and Application Integration, Middleware and Portals Correia, Joanne     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 11:50 am - 12:05 pm CRM Marketplace Theater Presentation: CRM: Laying the Foundation Mimms, Joseph     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 11:50 am - 12:05 pm ESM Marketplace Theater Presentation: Enterprise Systems Management -- Do It Yourself vs. Managed Service Provider Solutions Dubiel, John     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 11:50 am - 12:05 pm AIM Marketplace Theater Presentation: Best Practices -- First Integration Project Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 12:15 pm - 12:30 pm CRM Marketplace Theater Presentation sponsored by Siebel Systems, Inc. Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 12:15 pm - 12:30 pm ESM Marketplace Theater Presentation: IBM® Tivoli® software on "Intelligent Management Software" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 12:15 pm - 1:15 pm Intel Corporation: High Performance for Business: The Latest Intel Processors for Desktop and Mobile Track:   VSP   EITA  12:15 pm - 1:15 pm ProClarity Corporation: Analytic Applications -- Buy, Build or Assemble Track:   VSP   BIBS   DW   WS  12:15 pm - 1:15 pm SAP: SAP xApps: A New Generation of Enterprise Applications Track:   VSP   ERP   UBA  12:15 pm - 1:15 pm Handspring, Inc.: Convergence - beyond the hype Track:   VSP   PRED  12:15 pm - 1:15 pm Oracle Corporation: Simplify Your MiddleWare with Oracle9iAS and Oracle9i Jdeveloper Track:   VSP   AIM   AD   IP  12:15 pm - 1:15 pm Cap Gemini Ernst & Young: CGE&Y and SAP: How to Make the Case for CRM Track:   VSP   CRM  12:15 pm - 1:15 pm Adobe Systems: Increasing Document Process Efficiencies Across the Enterprise Track:   VSP   EITA  12:15 pm - 1:15 pm Network Associates, Inc. -- Assuring the Availability and Security of Your Network Track:   VSP   NET   VOIP  12:15 pm - 1:15 pm IBM: Pervasive Computing - It’s Far Out but Not Far Off! Track:   VSP   MT   MOB  12:40 pm - 12:55 pm CRM Marketplace Theater Presentation: CRM: Laying the Foundation Mimms, Joseph     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 12:40 pm - 12:55 pm ESM Marketplace Theater Presentation: Enterprise Systems Management -- Do It Yourself vs. Managed Service Provider Solutions Dubiel, John     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 12:40 pm - 12:55 pm AIM Marketplace Theater Presentation: Best Practices -- First Integration Project Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 12:45 pm - 1:00 pm Gartner Theater Presentation: Hunter's Second Law Hunter, Richard     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 1:00 pm - 1:15 pm Gartner Theater Presentation: Improving Application Development Productivity Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 1:05 pm - 1:20 pm CRM Marketplace Theater Presentation sponsored by Siebel Systems, Inc. Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 1:05 pm - 1:20 pm ESM Marketplace Theater Presentation: Hewlett-Packard Company on "Extending and Optimizing Your IT Value Model...Global Optimization, Extended Ecosystems, Emerging Technologies" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 1:30 pm - 1:45 pm ESM Marketplace Theater Presentation: IBM® Tivoli® software on "Intelligent Management Software" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 1:30 pm - 2:30 pm Symbol Technologies, Inc.: Switched Wireless Networking: Greater Performance, Lower TCO Track:   VSP   CEL   KCM   KW  1:30 pm - 2:30 pm Network Appliance: The Evolution of Storage Track:   VSP   EITA  1:30 pm - 2:30 pm Adobe Systems: Increasing Document Process Efficiencies Across the Enterprise Track:   VSP   EITA  1:30 pm - 2:30 pm Open Text Corporation: KM Is Back! The Next Generation of Knowledge Management and Collaboration Solutions From Open Text Support Best Practice Methodologies and Repeatable Line of Business Application Templates Track:   VSP   CEL   KCM   KW  1:30 pm - 2:30 pm Extended Systems: Taking Your Enterprise Mobile: Practical Lesson Track:   VSP   AIM   AD   IP  1:30 pm - 2:30 pm Mercury Interactive: Unlock the Value of IT Investments to Maximize Business Results Track:   VSP   ESM   STOR   DC   ENTS  1:30 pm - 2:30 pm Microsoft: Productivity and Business Services: The .NET Smart Client -- XML in Office Track:   VSP   BIBS   DW   WS  1:30 pm - 2:30 pm IBM Tivoli software: What is this new buzz around Autonomic Computing? Track:   VSP   ESM   DC   STOR  1:55 pm - 2:10 pm CRM Marketplace Theater Presentation: CRM Vendor Evaluations in a Volatile Market Dunne, Michael     Track:   MTP   CRM  <% if (hasAccessToSYM2) { %><% } %> 1:55 pm - 2:10 pm ESM Marketplace Theater Presentation: Enterprise Storage Management: Making Molehills Out of Mountains Stanley, Craig     Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 1:55 pm - 2:10 pm AIM Marketplace Theater Presentation: Evaluating Integration Software Long, Gary     Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 2:20 pm - 2:35 pm ESM Marketplace Theater Presentation: Hewlett-Packard Company on "Services: Making it Real" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 2:20 pm - 2:35 pm AIM Marketplace Theater Presentation: Oracle Corporation on "Integrating Your Data and Applications With Oracle9i Application Server" Track:   MTP   AIM  <% if (hasAccessToSYM2) { %><% } %> 2:30 pm - 2:45 pm Gartner Theater Presentation: Strategic Sourcing Block, Duie     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 2:40 pm - 2:55 pm ESM Marketplace Theater Presentation: Hewlett-Packard Company on "HP's Enterprise Systems Management: Optimizing Global Business Operations in Real Time" Track:   MTP   ESM  <% if (hasAccessToSYM2) { %><% } %> 3:00 pm - 4:00 pm KM Technology: A Road Map or a Maze? Hayward, Simon   Harris, Kathy     Track:   KCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Dynamic Trust and the Risks of Relationships: Foundation for the Real-Time Enterprise Mogull, Rich     Track:   SECB   G2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Gartner 360°: Application Integration and Middleware McCoy, David   Lheureux, Ben      Correia, Joanne      Long, Gary     Track:   AIM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm The Methods and Mechanics of Managing Mobile Users Girard, John   Colville, Ronni     Track:   MOB   ESM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm ERP II Vision Zrimsek, Brian     Track:   UBA   ERP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm The Internet as Your Corporate Backbone Paulak, Eric     Track:   NET   IP   EITA  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Successfully Penetrating the Small and Midsize Business Service Market Krammer, Mika     Track:   SMB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Corporate Performance Management: Business Intelligence Applications Come of Age Buytendijk,Frank     Track:   BIBS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Making Internal Service Management Work -- For Your Clients, For You Young, Colleen     Track:   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Instant Messaging: Best Practices and Future Plans for Enterprise Use Batchelder, Rob   Grey, Maurene     Track:   WS   SECB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Application Integration: The Inner Engine of Real-Time Enterprise Natis,Yefim     Track:   RTE  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 3:00 pm - 4:00 pm Peer Exchange Workshop: IT Project Management Track:   PXW   ESM   AD  <% if (hasAccessToSYM2) { %><% } %> 4:00 pm - 4:15 pm Gartner Theater Presentation: Getting the most from gartner.com Sircar, Amit     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 4:30 pm - 5:30 pm The New Hewlett-Packard: Executing the Road Map McGuckin, Paul     Track:   VEN   ENTS  <% if (hasAccessToSYM2) { %><% } %> 4:30 pm - 5:30 pm Global Trends in Application Development: Analysis and Forecast Feiman, Joseph     Track:   AD  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Oracle: Few Pure Partners and Many Competitors Burton, Betsy   Genovese, Yvonne     Track:   EAS   ERP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm The Outsourcing Dilemma: Two Perspectives Nicolett, Mark   Maurer, Bill     Track:   ESM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Gartner 360°: Making Architecture Pay Off Howard, Steven   Rosser, Bill      Stanley, Craig     Track:   EITA   BVIT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Wireless/Mobile Enterprise Solutions: Real Benefits and Real Costs Redman, Phil     Track:   MOB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Identity and Access Management Witty, Roberta     Track:   SECT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Managing Multisourcing: From Chaos to Harmony Scardino, Lorrie     Track:   SORC   FIN  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm E-Learning Content: Pay Now or Pay Later Lundy, James     Track:   CEL   KCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Gartner Predicts: The Future of IT Management Young, Colleen     Track:   PRED  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm TCO Scenario: Aligning Your TCO to Match Your Mission Kirwin, Bill   Bank, David     Track:   BVIT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 4:30 pm - 5:30 pm Best Practice Forum: Application Integration and Middleware McCoy, David   Lheureux, Ben      Correia, Joanne      Long, Gary     Track:   BPF   AIM  <% if (hasAccessToSYM2) { %><% } %> 5:30 pm - 5:45 pm Gartner Theater Presentation: A New Architecture Model Needed for New Business Drivers Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 6:00 pm - 7:00 pm Storage Arrays: Vendor and Negotiation Update Passmore, Bob     Track:   STOR  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm Building Composite Applications Natis, Yefim     Track:   AIM   AD  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm Outsourcing IT Infrastructure Services -- Should You? Matlus, Rich   Rocco, Eric     Track:   ITSS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm The Move From Windows Migration to PC Deployment and Management Silver, Michael   Colville, Ronni     Track:   DC   ESM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm Cisco: What Defines Success? Fabbi, Mark     Track:   VEN   NET  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm Security on the Run: Mobile and Wireless Security Pescatore, John   Girard, John     Track:   SECB   MT   MOB   SECT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm Translating IT Concepts for Business Gerrard, Mike     Track:   BMIT1   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm The E-Workplace Scenario: Managing Diversity Hayward, Simon     Track:   CEL   KW  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm SCM Vision and Vendors: Moving Beyond Optimization to Synchronization Woods, Jeff     Track:   SCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 6:00 pm - 7:00 pm HCM, ERM and B2E Scenario: Strategic Workforce Management Holincheck, Jim     Track:   UBA   ERP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm Organizing for Business Intelligence Hostmann, Bill   Buytendijk, Frank     Track:   BIBS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 6:00 pm - 7:00 pm Best Practice Forum: Making Architecture Pay Off Howard, Steven   Rosser, Bill      Stanley, Craig     Track:   BPF   EITA  <% if (hasAccessToSYM2) { %><% } %> Friday , 11 October 2002 7:45 am - 8:00 am Gartner Theater Presentation: Consumer Trends in Online Buying Schehr, David     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 8:00 am - 9:00 am Bite-Size Coding: The Future of Mobile Application Design and Development Jones, Nick     Track:   MT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Microsoft Licensing: Evaluating the Options Park, Alvin     Track:   ITAM   SMB   DC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Contract Life Cycle Management in the Real-Time Enterprise Kyte, Andy     Track:   RTE  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Backup/Restore and the Impact of Replication Paquet, Ray     Track:   STOR   BCP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Case Study: How and Where Architecture Pays Off Howard, Steven     Track:   EITA  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Enterprise Server Selection in a Changing World McGuckin, Paul     Track:   ENTS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Network Management: Keeping the Network Working for Business Curtis, Deb     Track:   ESM   NET  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Seven Simple Steps to a Better IT Bottom Line Gomolski, Barbara   Dallas, Susan     Track:   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Client Applications: Thin, Slim or Fat? Lowber, Peter     Track:   DC  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Service-Oriented Development: SODA and the Web Services Producer Platform Plummer, Daryl     Track:   AD   WS   GLOB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 8:00 am - 9:00 am Portals: Center of Convergence Phifer, Gene     Track:   AIM   IP   KCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:00 am - 9:15 am Gartner Theater Presentation: Getting the most from gartner.com Sircar, Amit     Track:   GTP  <% if (hasAccessToSYM2) { %><% } %> 9:30 am - 10:30 am Server Consolidation: A Status Report Phelps, John     Track:   ENTS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am GartnerG2 Automotive Scenario: Growth Strategies in a Recovering Economy Koslowski, Thilo     Track:   G2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Siebel: 800-Pound Gorilla or Sitting Duck? Nelson, Scott     Track:   CRM   EAS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am IT Governance in the Business-Driven Environment Dallas, Susan     Track:   BMIT1  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Managing the New Frontier: Application Servers and Web Services Haight, Cameron     Track:   ESM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Digital Media Landscape -- Technology, Best Practices and Business Models Batchelder, Rob     Track:   KCM   IP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am The Demand Chain Woods, Jeff     Track:   SCM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Business Process Management's Next Big Adventure Sinur, Jim     Track:   AIM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Creating Software Production Processes Duggan, Jim     Track:   AD  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 9:30 am - 10:30 am Risk Management Goes Real Time McKibben, Douglas     Track:   FIN   G2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 9:30 am - 10:30 am Measuring Success in Outsourcing Relationships Ackerman, David     Track:   BVIT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 10:30 am - 10:45 am Gartner Theater Presentation: Total Value of Opportunity -- Measuring the Real Value of IT Smith, Michael     Track:   GTP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Storage Management: Improving ROI Paquet, Ray     Track:   STOR   ESM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Voting and Elections: Aftermath and Foreshadow Baum, Christopher     Track:   GOV  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Digital and Document Rights Management Hallawell,Arabella   Wagner, Ray     Track:   SECT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Successful Elements of an Information Security Risk Management Program Witty, Roberta     Track:   SECB   BCP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Bridging the Gap Between Business and IT Sechrest, Lynn     Track:   BVIT  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Measuring Success in IT Service Management Brittain, Kris     Track:   ESM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Getting and Keeping the 'A' Players Berry, Diane     Track:   BMIT2  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Forced March: Web Services Roles and Responsibilities Blechar, Mike     Track:   AD   WS  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   <% } %> 11:00 am - 12:00 pm Building Reliability and Security Into E-Mail Grey, Maurene     Track:   IP  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Directory Services: The Glue That Binds Enck, John     Track:   DC   SECB  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %> 11:00 am - 12:00 pm Integrating Business Partners: Competing Approaches Lheureux, Ben     Track:   AIM  <% if (hasAccessToSYM2) { %>  Documentation:  PPT   PDF<% } %>

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