Home Register Now Registration by Fax Mastermind Keynotes Agenda & Programs Daily Agenda Tutorials One-on-Ones Hotel & Travel ITxpo Brochure (PDF) Cannes, France 4-7 November 2002 Sydney, Australia 12-15 November 2002 Florence, Italy 10-12 March 2003 San Diego, CA, USA 23-27 March 2003 Orlando, FL, USA 19-24 October 2003 Past Symposium/ITxpo Tokyo, Japan 23-25 October 2002 Orlando, FL, USA 6-11 October 2002 Johannesburg, South Africa 4-7 August 2002 San Diego, CA, USA 29 April - 2 May 2002 Florence, Italy 8-10 April 2002

	Tutorials What Exactly are Web Services? 9:30  - 10:30    12 November 2002 Dion Wiggins    Learn what Web Services really are, and how they are positioned to assist enterprises with integration and inter-business processes. What are the inhibitors to adoption and how will they make technologists and business people work closer together. An Introductory Guide to Customer Relationship Management (CRM) Concepts and Technologies 9:30  - 10:30    12 November 2002 Kristian Steenstrup    Confused by CRM? What does it really mean? Come along to this tutorial to hear Gartner's definition, and to learn what technologies and concepts make up CRM in today's business environment. Internet Security 101 9:30  - 10:30    12 November 2002 Steve Bittinger    An introductory guide to the concepts, policies and technologies of Internet security. What are Next-Generation Wireless Technologies? 9:30  - 10:30    12 November 2002 Nick Ingelbrecht    We help sort out the alphabet soup of 3G, Bluetooth, Wireless LAN, MMDS and other emerging mobile technologies. Pitfalls to Avoid with Capability Maturity Model Integration (CMMI) Projects 9:30  - 10:30    12 November 2002 Jacob Okyne    Many development organisations are embracing the Capability Maturity Model Integration process. This tutorial points out the pitfalls of CMMI that you should avoid. Make the Most of Symposium/ITxpo 9:30  - 10:30    12 November 2002 Mark Hollands   Geoff Johnson     First time at Gartner Symposium/ITxpo? This tutorial is a great way to help you get everything you want from the next four days. Symposium is huge, so knowing how to pick the right sessions and tracks, and identifying the great speakers, as well as the best way to navigate the venue, is really valuable. Even for the experienced delegate, this presentation - the first of its type at Symposium - is designed to inject an important clarity into Gartner's work and recommendations. The speaker will also cover the key research terms, such as an explanation of the Magic Quadrant, the hype cycle and strategic planning assumption and powerhouse vendor rankings.

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