Home Register Now Registration by Fax Mastermind Keynotes Agenda & Programs Daily Agenda Tutorials One-on-Ones Hotel & Travel ITxpo Brochure (PDF) Cannes, France 4-7 November 2002 Sydney, Australia 12-15 November 2002 Florence, Italy 10-12 March 2003 San Diego, CA, USA 23-27 March 2003 Orlando, FL, USA 19-24 October 2003 Past Symposium/ITxpo Tokyo, Japan 23-25 October 2002 Orlando, FL, USA 6-11 October 2002 Johannesburg, South Africa 4-7 August 2002 San Diego, CA, USA 29 April - 2 May 2002 Florence, Italy 8-10 April 2002

	Financial Services Financial service enterprises are almost totally reliant on IT, and they spend more on technology than almost any other industry. It is also an industry continuing to face dramatic changes. Learn how to exploit and derive real business value from existing and emerging technologies relevant to the financial industry. Who will benefit:  Delegates from banks, insurance companies, brokerages and other financial service enterprises involved in designing and implementing IT-enabled business solutions, and vendors providing products and services in this sector. Lead Presentation: Financial Services Scenario: Buckle Up - Rough Road Ahead 13:45  - 14:45    12 November 2002 Susan Landry    The forecast for Financial Services indicates continued turbulence: disruptive competitors, dynamic markets, and demanding customers. This session presents Gartner’s outlook for the industry. What are the critical drivers and dynamics influencing the competitive landscape? How can FS companies effectively recognise and dodge threats, and turn disruptions into big opportunities? What are the major strategic thrusts for success, and how does technology fit into that equation? Retail Financial Services 13:30  - 14:30    13 November 2002 Susan Landry    Industry convergence and non-traditional competitors are shaping a new competitive landscape. This session will present new research on what consumers are looking for, and how traditional and non-traditional providers are poised to compete. What are the emerging channel strategies in retail financial services? Why don’t most new styles of service succeed? Which customer interaction strategies are best placed to drive growth? Emerging Technology Challenges in Financial Services 10:30  - 11:30    14 November 2002 Susan Landry    This presentation will assist providers in financial services to evaluate technologies based on business and market impact, speed of adoption, IT risk tolerance, and the IT infrastructure impact. What emerging technologies will have the greatest impact in financial services? What infrastructure modifications are required for IT success? What does the future hold for IT in financial services? Beyond the Internet Bubble Burst: The Future of e-Payments 14:00  - 15:00    14 November 2002 Greta James    This session will examine the shakeout in consumer e-Payment & e-Billing, consumer authentication systems, and trends and directions in the b-to-b ‘order-to-cash’ market. What caused the lag in consumer adoption of new e-Payment and e-Billing applications, and which strategies will payoff? What are the implications of new consumer Identity Services like Microsoft Passport and Liberty Alliance? How will future advances in network technology impact the ‘Order-to-Cash’ Cycle?

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