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Home Register Now Agenda & Programmes Mastermind Keynotes One-on-Ones Hotel & Travel Partners ITxpo Brochure (PDF) Documentation Cannes, France 4-7 November 2002 Sydney, Australia 12-15 November 2002 Florence, Italy 10-12 March 2003 San Diego, CA, USA 23-27 March 2003 Orlando, FL, USA 19-24 October 2003 Past Symposium/ITxpo Tokyo, Japan 23-25 October 2002 Orlando, FL, USA 6-11 October 2002 Johannesburg, South Africa 4-7 August 2002 San Diego, CA, USA 29 April - 2 May 2002 Florence, Italy 8-10 April 2002

	Daily Agenda
	Sunday 03 November Monday 04 November Tuesday 05 November Wednesday 06 November Thursday 07 November Sunday , 03 November 2002 14:00 - 15:15 Reducing Risks in CRM Application Procurement Alexa Bona    Tracks:   TUT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:15 The Identification and Authentication Spectrum: Passwords, Smart Cards, Certificates, Biometrics…… Ant Allan    Tracks:   TUT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:15 Optimizing Web-Enabled Applications Mark Fabbi    Tracks:   TUT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:45 CRM Application Vendor Selection Jim Davies    Tracks:   TUT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:45 Benefits Realization: A Key to Delivering Value Simon Mingay    Tracks:   TUT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:45 Introduction to Web Services Alan MacNeela    Tracks:   TUT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:15 Client PC Vendor Selection Brian Gammage    Tracks:   TUT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:15 Does Open Source Software Have a Place in Your IT Portfolio? Nikos Drakos    Tracks:   TUT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:15 TCO: The Management Tool for Distributed Computing Lars Mieritz    Tracks:   TUT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> Monday , 04 November 2002 9:30 - 10:00 Welcome Address by Michael D. Fleisher, CEO, Gartner Michael Fleisher    Tracks:   KEY   <% if (hasAccessToESC4) { %><% } %> 10:00 - 11:00 External Keynote: Michael S. Dell, Chairman and CEO, Dell Michael Dell    Tracks:   KEY   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Gartner Opening Keynote: The Need for Speed - Building the Real-Time Enterprise Tracks:   KEY   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 The Technology and Sociology of the Connected Society Nick Jones    Super Track:   RTE    Tracks:   DRI   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Government Scenario: The Dawn of a New Public Sector Andrea Di Maio    Super Track:   RTE    Tracks:   OPP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 The Network Battlefield Neil Rickard    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Application Server Scenario: From Stovepipes to Services Massimo Pezzini    Super Track:   EA    Tracks:   SOF   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 CIO Agenda for Productivity and Growth Nick Kirkland    Super Track:   RTE    Tracks:   LEAD   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 From Chaos to Harmony? Managing the Multisourced Environment Jonathan Clift    Super Track:   BVIT    Tracks:   DV   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Real-Time Impact on Multichannel Strategies Stuart Roberts    Super Track:   RTE    Tracks:   OPP   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Virtual Teaming: Ten Principles for Success Simon Mingay    Super Track:   BVIT    Tracks:   DV   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Storage Scenario - Vendors and Products Josh Krischer    Super Track:   EA    Tracks:   PLA   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:30 The RTE Endeavour - What It Is and Why Now? Mark Raskino    Super Track:   RTE    Tracks:   DRI   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:30 Sourcing Strategies and Relationship Models Claudio Da Rold    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:30 Web Services Scenario: Setting and Resetting Expectations Charles Abrams    Super Track:   EA    Tracks:   SOF   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:30 SCM Scenario: How to Meet Customer Demands Without Breaking the Bank Maria Jimenez    Super Track:   EA    Tracks:   PART   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:30 Assessing Smart Strategies Roger Woolfe    Super Track:   RTE    Tracks:   LEAD   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:30 PeopleSoft: Where Does It Go From Here? Brian Wood    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %><% } %> 15:30 - 16:30 Real-Time Impact on the Media Industry James Brancheau    Super Track:   RTE    Tracks:   OPP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:30 PC Market Recovery - When and How? Brian Gammage    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:30 - 16:30 What Will Web Services Do To AD? Matt Hotle    Super Track:   EA    Tracks:   ARC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:00 Business 2007: Drivers for Change Andy Kyte    Super Track:   RTE    Tracks:   DRI   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:00 Eight Building Blocks of CRM Edmund Thompson    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:00 The Internet as Your Corporate Backbone John Lilley    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:00 Managing the Real-Time Enterprise Frank Buytendijk    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:00 Strategic Technology Planning: Picking the Winners Alexander Linden    Super Track:   HM    Tracks:   TEC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:00 SAP: Transformation or Adaptation? Derek Prior    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:00 Real-Time Impact on the Automotive Industry Thilo Koslowski    Super Track:   RTE    Tracks:   OPP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:00 Establishing a Framework for Communicating the Business Value of IT Lars Mieritz    Super Track:   BVIT    Tracks:   KS   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:00 - 18:00 Windows in the Data Center: 2002-2006 John Enck    Super Track:   EA    Tracks:   PLA   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> Tuesday , 05 November 2002 8:30 - 9:30 Mobilizing the Real-Time Enterprise Nick Jones    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Real-Time Enterprise Architecture Roy Schulte    Super Track:   EA    Tracks:   ARC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Wireless LANs and PANs: Broadband Between the Wires Ken Dulaney   Nigel Deighton    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 XML Scenario Charles Abrams    Super Track:   EA    Tracks:   SOF   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Business Process Management's Next Big Adventure Debra Logan    Super Track:   EA    Tracks:   IK   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Siebel: 800-Pound Gorilla or Sitting Duck? Edmund Thompson   Brian Wood    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Real-Time Impact on Retail Financial Services Graham Taylor    Super Track:   RTE    Tracks:   OPP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Performance Management in CRM: Metrics That Count Frank Buytendijk    Super Track:   EA    Tracks:   MAN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Engines of Enterprise Andy Butler    Super Track:   EA    Tracks:   PLA   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Peer Exchange Workshop: SAP - Issues and Solutions Tracks:   PXW   <% if (hasAccessToESC4) { %><% } %> 10:00 - 11:00 External Keynote: Jean-Phillipe Courtois, President, Microsoft EMEA Jean-Phillipe Courtois     Tracks:   KEY   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Emerging Trends and Technologies Scenario Alexander Linden    Super Track:   HM    Tracks:   TEC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 ISS Scenario: Protecting Corporate Assets Alain Dang Van Mien    Super Track:   EA    Tracks:   SEC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Business Process Outsourcing: What You Need to Know Cathy Tornbohm    Super Track:   BVIT    Tracks:   GLOB   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Enterprise Content Management: Scenario for Success Nikos Drakos    Super Track:   EA    Tracks:   IK   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Developing the CIO's Leadership Team Roger Woolfe    Super Track:   RTE    Tracks:   LEAD   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Oracle: Few Partners and Many Competitors Betsy Burton    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Understanding Gartner Research Steve Prentice    <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 The Off-Site, Out-of-Sight Workers: Leading, Motivating, Supporting Diane Tunick-Morello    Super Track:   BVIT    Tracks:   DV   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Data Center Consolidation Josh Krischer   Andy Butler    Super Track:   EA    Tracks:   PLA   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Peer Exchange Workshop: Managing an Enterprise Architecture Tracks:   PXW   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Marketplace Theatre Presentation: CRM: Laying the Foundation Nino Moscardini    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Marketplace Theatre Presentation: The Worldwide Market for Network and Systems Management Milind Govekar    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Marketplace Theatre Presentation: Evaluating Integration Software Paolo Malinverno    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Business Intelligence Scenario: Insight for All Frank Buytendijk    Super Track:   EA    Tracks:   IK   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Visionary, Challenging and Urgent: The Leadership Scenario for Changing Times John Mahoney    Super Track:   RTE    Tracks:   LEAD   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Knowledge Management Scenario: What's Next? French Caldwell    Super Track:   BVIT    Tracks:   KS   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Enterprise Management Scenario: Managing the IT Infrastructure as a Business Service Milind Govekar    Super Track:   EA    Tracks:   MAN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Evolving IT Architecture Marcus Blosch    Super Track:   EA    Tracks:   ARC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Using Best Practices to Improve the Performance of the IS Infrastructure Lars Mieritz    Super Track:   BVIT    Tracks:   DV   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 CRM Vision and Strategy Jennifer Kirkby    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Runaway Applications: From Doghouse to Skyscrapers Dion Wiggins    Super Track:   EA    Tracks:   SOF   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 The Move From Windows Migration to PC Deployment and Management Mike Silver    Super Track:   EA    Tracks:   PLA   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Peer Exchange Workshop: The CIO Leadership Team Tracks:   PXW   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Marketplace Theatre Presentation: How to Make Structured Decisions Using Gartner Decision Tools for Vendor Selection Process's Robyn Singlehurst    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Marketplace Theatre Presentation: Integrated Document Management and Web Content Management Magic Quadrant Debra Logan    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Marketplace Theatre Presentation: Applications Management - Measuring for Improved Performance Grant Bayne    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 Microsoft Corporation: The Mobile Workplace: Increasing business productivity by deploying Windows Powered mobile devices Robbie Ray Wright    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 16:15 Hewlett-Packard: Extending Business Critical Infrastructure Rudi Schmickl    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 webMethods: Deliverables of Global Business Visibility Marcos Gonzalez-Flower    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 BEA Systems: Build to Integrate from the Start: Application Infrastructure and Reliable Web Services Rick Jackson    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 Novadigm: Novadigm, designated magic quadrant Leader, presents how industry leaders use Novadigm solutions as a strategic asset to achieve Albion Fitzgerald    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 Novell, Inc.: Novell Secure Identity Management (SIM) Mark Hill    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 16:15 Software AG: Enterprise Web Services Rukhshaan Omar    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 16:15 Hitachi Data Systems: Challenging Technologies - iSCSI, Gigabit Ethernet, Infiniband: What will they mean for SAN installation & Management? Bob Plumridge    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 16:15 Symbol Technologies: Switched Wireless Networking: Greater Performance, Lower TCO Julian Pickess    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 16:15 Stellent: Content Management - What does the future hold? Daniel Ryan    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 Symantec: Incident Management and Response – the Centre of Security Management Martin Field    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 Atos Origin: A FUTURE-PROOF WEB: open – cost efficient – secure – flexible Jean-Pascal Dragon    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 16:30 - 17:30 QAD: Putting Intelligence into Collaborative Order Management using Internet, J2EE and Network/Message Centric Techonologies David M. Myers    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 Siemens Business Services: Key issues concerning Outsourcing - examples of a timely and succuessful approach Felix Hoepfl    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 16:30 - 17:30 Hyperion: Managing Business Performance with Hyperion Pamela Eichhorst     Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 16:30 - 17:30 Critical Path, Inc.: Are you dealing with multiple personalities? Jean Mourain    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 Peregrine Systems: Next Steps Towards Service Management and Delivery Best Practice Dave Wright    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 16:30 - 17:30 IONA: Integration Solutions for the 21st Century Dr. Sean Baker    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 TIBCO Software: Total Business Integration in Action Aditya Shivram    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 Informatica: Real time Business Analytics manage the performance of key business operations Val Rayzman    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 17:45 - 18:45 UMT: Managing Your Project Portfolio in Downturn Economy Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 17:45 - 18:45 Citrix Systems: Citrix solutions for the virtual workplace Jane Rimmer    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:45 - 18:45 Apama: Pushing the envelope on BAM Dr. John Bates    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:45 - 18:45 Völcker Informatik AG: Provisioning: Managing and Automating User Admin and Resource Allocation Processes Eckhard Völcker    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 17:45 - 18:45 Hummingbird: The Enterprise Suite - Maximizing Value from Intellectual Capital Mike Van Der Kamp    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:45 - 18:45 Genesys Telecommunications Laboratories: Leveraging the WEB model with the Power of VOICE Joseph Heinen    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:45 - 18:45 Remedy: Limited Resource Service Management Excellence Graeme McKenzie    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:45 - 18:45 CMG: Mobile lifestyle business and consumer applications Peter Maathuis   Geleyn Meijer      Paul Barker    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:45 - 18:45 MRO Software: MRO Software ....... leading the evolving Strategic Asset Management (SAM) market Hector Nevarez    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 17:45 - 18:45 Network Associates: Implementing pragmatic solutions delivering tangible benefits with BS15000 and ITIL Ivor Macfarlane    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> Wednesday , 06 November 2002 8:30 - 9:30 IT Services and Sourcing Scenario Roger Cox    Super Track:   BVIT    Tracks:   DV   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Data Warehouse Scenario: The Challenges of TCO and ROI Ted Friedman    Super Track:   EA    Tracks:   IK   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Competing and Governing in a Connected Economy Andrea Di Maio    Super Track:   BVIT    Tracks:   POL   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Business Activity Monitoring Scenario Roy Schulte    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Setting Priorities for IT Investments Martin Plessow    Super Track:   BVIT    Tracks:   MAC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 How to Implement VoIP Today Steve Blood    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Creating the Customer Information "Blood Supply" for Operational and Analytical CRM John Radcliffe    Super Track:   EA    Tracks:   MAN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Optimizing and Managing the Contact Centre Elements of an Enterprise CRM Strategy Chris Smith    Super Track:   BVIT    Tracks:   DV   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Best Practices and Trends in Business Continuity Planning Simon Mingay    Super Track:   EA    Tracks:   MAN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Peer Exchange Workshop: Developing a CRM Vision and Strategy Tracks:   PXW   <% if (hasAccessToESC4) { %><% } %> 10:00 - 11:00 E-Workplace Scenario: Managing Diversity Regina Casonato    Super Track:   EA    Tracks:   IK   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Building and Sustaining IT Credibility John Mahoney    Super Track:   RTE    Tracks:   LEAD   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Powerhouse Vendor Scenario Betsy Burton    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Portal Scenario: 'Portalizing' Your Enterprise Nikos Drakos    Super Track:   EA    Tracks:   ARC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Peripheral Vision - Talking About the Cutting Edge Alexander Linden    Super Track:   HM    Tracks:   TEC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Streaming Media: The Other VoIP Lawrence Orans    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Real-Time Impact on the Retail Industry Mark Raskino    Super Track:   RTE    Tracks:   OPP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Investment Scenario: Looking for Growth Anne-Marie Roussel    Super Track:   BVIT    Tracks:   MAC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Linking Strategy to Execution: An Introduction to Corporate Performance Management Frank Buytendijk    Super Track:   BVIT    Tracks:   DV   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Peer Exchange Workshop: Managing IT Sourcing Tracks:   PXW   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 The Mobile Consumer in Europe Adam Daum    Super Track:   RTE    Tracks:   OPP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 TIM: Security From Business to IT Alain Dang Van Mien    Super Track:   EA    Tracks:   SEC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Wireless/Mobile Enterprise Solutions: Real Benefits and Real Costs Nick Jones    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 J2EE, .NET and Web Services. Software Architecture for the New Enterprise Massimo Pezzini    Super Track:   EA    Tracks:   SOF   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Creating Effective IT Governance Charles Chang    Super Track:   RTE    Tracks:   LEAD   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Cisco: What Defines Success? Mark Fabbi    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Sun Microsystems: Fighting to Shine Through the Clouds Andy Butler   Charles Abrams    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 E-Learning Content: Pay Now or Pay Later James Lundy    Super Track:   BVIT    Tracks:   KS   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Implementing Collaborative Business Process and Making the Most of an Implementation Maria Jimenez    Super Track:   EA    Tracks:   PART   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Peer Exchange Workshop: Managing the Global IT Organization Tracks:   PXW   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Marketplace Theatre Presentation: Customer Service and Support Applications Magic Quadrant Alexa Bona    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Marketplace Theatre Presentation: Outsourced IT - How to Check if You Have a Good Financial Deal Jonathan Clift    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Marketplace Theatre Presentation: How to Make Structured Decisions Using Gartner Decision Tools for Vendor Selection Process's Robyn Singlehurst    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Contract Life-Cycle Management in the Real-Time Enterprise Andy Kyte    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Point - Counterpoint: Will the Public Sector Get Mobile? Monica Basso   Andrea Di Maio    Super Track:   BVIT    Tracks:   POL   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Managing the New Frontier: Application Servers and Web Services Milind Govekar    Super Track:   EA    Tracks:   SOF   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 KM Technology - A Road Map or a Maze? Debra Logan    Super Track:   EA    Tracks:   IK   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Gartner Models Betsy Burton   Steve Prentice      Nick Jones    Super Track:   HM    Tracks:   TEC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 The New Hewlett-Packard: Executing the Road Map Andy Butler   Brian Gammage    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 CRM Change Management - Creating Organizational Collaboration Jennifer Kirkby    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Driving Credibility Through People: Making the Connection Concrete Diane Tunick-Morello    Super Track:   BVIT    Tracks:   KS   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Value on Investment in Workplace Systems French Caldwell    Super Track:   BVIT    Tracks:   KS   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Peer Exchange Workshop: Wireless/Mobile Enterprise Solutions - Sharing Best Practices Tracks:   PXW   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Marketplace Theatre Presentation: Customer Relationship Optimisation and CRM Analytics Magic Quadrant John Radcliffe    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Marketplace Theatre Presentation: Metadirectory Magic Quadrant John Enck    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Marketplace Theatre Presentation: The Worldwide Market for Application Integration, Middleware and Portals Massimo Pezzini    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 IBM Business Consulting Services: IBM Business Consulting Services - This Changes Everything David Dockray    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 SAP: mySAP Technology - Mastering Heterogeneity Matthias Haendly    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 16:15 Borland: Wireless your .NET and Web Service your J2EE - making sense of it all Laurent Seraphin    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 16:15 Rational Software: Gaining better Software quality – fight the cause and not the symptom Dr. Gerd Weishaar    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 16:15 Sun Microsystems: Deploying Adaptable Business-Ready IT Infrastructure for Business Benefit Dario Wiser   Denis Grisot    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 divine: Extended R.O.I for CRM and Content Management Malcolm Hafner    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 Blue Martini Software: E-business transformation through Multi-Channel Selling: A Case Study Gert-Jan Maasdam    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 Dell: Dell Enterprise - Programmes for delivering IT credibility on standard-based infrastructure Kevin Libert    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 15:15 - 16:15 Mercury Interactive: Unlock the value of IT investments to Maximize Business Results John Bruggeman    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 16:15 QinetiQ Trusted Information Management: How To Get Return on Investment From Information Security David Lynas    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 COMPUTER ASSOCIATES: Powering Security Simon Perry    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 Novell, Inc. (formerly SilverStream Software, Inc): Real World Web Services Applications with Novell eXtend Steve Benfield    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 16:30 - 17:30 Adobe Systems: Increasing Document Process Efficiencies Across the Enterprise Michael Higgins   Gary Fry    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 16:30 - 17:30 Vanco plc: World-class sourcing strategies for global data networks Allen Timpany    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 16:30 - 17:30 Micro Focus: Micro Focus (The Future of COBOL) Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 Extreme Networks: Effective application infrastructure, the evolution of networking Martin van Schooten    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 Graham Technology plc: ROI IN CRM Mark Camilleri    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 16:30 - 17:30 Princeton Softech: Active Archiving, a solution to data explosion Olivier Jouannic    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 16:30 - 17:30 Altiris: Managing Technology Lifecycles - An integrated Approach Volker Wiora    Tracks:   VSP   <% if (hasAccessToESC4) { %><% } %> 16:30 - 17:30 Morse Group: Mobile gaming, entertainment and conversational content solutions Jason Solomon    Tracks:   VSP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> Thursday , 07 November 2002 8:30 - 9:30 What New Dimension of Architecture is Critical to the 'Hyper-Connected Enterprise'? Roy Schulte    Super Track:   EA    Tracks:   SOF   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Identity and Access Management Ant Allan    Super Track:   EA    Tracks:   SEC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 India vs China: Software and Application Services Showdown Dion Wiggins    Super Track:   BVIT    Tracks:   GLOB   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Building Offshore Services into Your Sourcing Strategy Gianluca Tramacere    Super Track:   EA    Tracks:   MAN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Network Sourcing Jean-Claude Delcroix    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 IBM 2003-2007: Shifting Gears to Find New Growth Carl Claunch    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Real-Time Impact on Wholesale Financial Services Ralph Silva    Super Track:   RTE    Tracks:   OPP   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Designing the Customer Experience Jennifer Kirkby    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 8:30 - 9:30 Do You Have an Enterprise Speech Recognition Strategy? Bern Elliot    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 The Connected World French Caldwell    Super Track:   BVIT    Tracks:   POL   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 E-Learning/Collaboration Scenario: Leverage Your Infrastructure James Lundy    Super Track:   EA    Tracks:   IK   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Front-Line Computing: Battle of the Devices Ken Dulaney    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 The Services Value Chain - A Practical View Nicole France    Super Track:   EA    Tracks:   PART   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Successful Elements of an Information Security Risk-Management Program Alain Dang Van Mien    Super Track:   EA    Tracks:   SEC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Contact Centers and Future VoIP Voice Applications Bern Elliot    Super Track:   EA    Tracks:   COM   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 CRM Alchemy: Transforming Customer Wants into Business Process Innovation Stuart Roberts    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %><% } %> 10:00 - 11:00 Achieving Business Value From Technology Tony Murphy    Super Track:   BVIT    Tracks:   MAC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Server Vendor High Availabililty Services Magic Quadrant Alan MacNeela    Super Track:   EA    Tracks:   PLA   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 10:00 - 11:00 Marketplace Theatre Presentation: SCM Vendors Magic Quadrant Maria Jimenez    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 10:00 - 11:00 Marketplace Theatre Presentation: Enterprise Systems Management - Do It Yourself vs. Managed Service Provider Solutions Frank de Bruijn    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 10:00 - 11:00 Marketplace Theatre Presentation: Best Practices - First Integration Project Paolo Malinverno    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 The Application Development Scenario Matt Hotle    Super Track:   EA    Tracks:   SOF   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Data Warehousing and Business Intelligence in the Real World Ted Friedman    Super Track:   EA    Tracks:   IK   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Intellectual Property Protection: Challenges for a Global Economy Debra Logan    Super Track:   BVIT    Tracks:   KS   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Optimizing Value Through SAP Life Cycles Derek Prior    Super Track:   BVIT    Tracks:   KS   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Application Integration: The Inner Engine of Real-Time Enterprise Massimo Pezzini   Markko Saarinen    Super Track:   EA    Tracks:   ARC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Microsoft: Back and Stronger Than Ever John Enck    Super Track:   HM    Tracks:   VEN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Total Value of Opportunity (TVO) - Measuring the Business Value of IT Michael Smith    <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Software as a Service and Beyond Peter Dueck    Super Track:   EA    Tracks:   MAN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 CRM Architectures and Technologies for the Real-Time Enterprise Brian Wood   John Radcliffe    Super Track:   EA    Tracks:   ARC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 11:30 - 12:30 Marketplace Theatre Presentation: Contact Center Vendors Magic Quadrant Steve Blood    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Marketplace Theatre Presentation: External Monolithic Disk and External Modular Disk Vendors Magic Quadrant Josh Krischer    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 11:30 - 12:30 Marketplace Theatre Presentation: The IT Help Desk - Efficiency to Business Value Chris Smith    Tracks:   MTP   <% if (hasAccessToESC4) { %><% } %> 14:00 - 15:00 Globalization of IT Dan Miklovic    Super Track:   BVIT    Tracks:   GLOB   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Security on the Run: Mobile and Wireless Security Nigel Deighton    Super Track:   EA    Tracks:   SEC   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Offshore Sourcing: What Does the Future Hold? Ian Marriott    Super Track:   BVIT    Tracks:   GLOB   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Configuration Management: Desktops, Mobile Devices and Servers Milind Govekar    Super Track:   EA    Tracks:   MAN   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Where Is the Value of Mobile Services? It’s Location, Stupid! Monica Basso    Super Track:   BVIT    Tracks:   DV   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 A Fresh Look at E-Government: A Business Opportunity for the Private Sector Andrea Di Maio    Super Track:   BVIT    Tracks:   POL   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 Can Your Service Provider Make You a Real-Time Enterprise? Bhawani Shankar    Super Track:   RTE    Tracks:   ACT   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 The Integrated Services Market in Europe – A New Paradigm Chris Boyd    Super Track:   BVIT    Tracks:   DV   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 14:00 - 15:00 From Caterpillar to Butterfly - The European Data Center Stephen Enfield    Super Track:   EA    Tracks:   PLA   <% if (hasAccessToESC4) { %>   Documentation:  PPT   PDF<% } %> 15:15 - 15:45 Closing Gartner Keynote: The Real-Time Enterprise - and Beyond! Tracks:   KEY   <% if (hasAccessToESC4) { %><% } %>

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