Home Register Now Registration by Fax Mastermind Keynotes Agenda & Programs Daily Agenda Tutorials One-on-Ones Hotel & Travel ITxpo Brochure (PDF) Cannes, France 4-7 November 2002 Sydney, Australia 12-15 November 2002 Florence, Italy 10-12 March 2003 San Diego, CA, USA 23-27 March 2003 Orlando, FL, USA 19-24 October 2003 Past Symposium/ITxpo Tokyo, Japan 23-25 October 2002 Orlando, FL, USA 6-11 October 2002 Johannesburg, South Africa 4-7 August 2002 San Diego, CA, USA 29 April - 2 May 2002 Florence, Italy 8-10 April 2002

	Daily Agenda
	Tuesday 12 November Wednesday 13 November Thursday 14 November Friday 15 November Tuesday , 12 November 2002 9:30  - 10:30 What Exactly are Web Services?  (21A) Dion Wiggins    Track:   Tutorials 9:30  - 10:30 An Introductory Guide to Customer Relationship Management (CRM) Concepts and Technologies (21B) Kristian Steenstrup    Track:   Tutorials 9:30  - 10:30 Internet Security 101  (21C) Steve Bittinger    Track:   Tutorials 9:30  - 10:30 What are Next-Generation Wireless Technologies?  (21D) Nick Ingelbrecht    Track:   Tutorials 9:30  - 10:30 Pitfalls to Avoid with Capability Maturity Model Integration (CMMI) Projects  (21E) Jacob Okyne    Track:   Tutorials 9:30  - 10:30 Make the Most of Symposium/ITxpo (21F) Mark Hollands   Geoff Johnson     Track:   Tutorials 11:00  - 12:30 The Need for Speed - Driving the Real-Time Enterprise (22) Bob Hayward   Andy Kyte   Daryl Plummer   John Roberts    Track:   Mastermind Keynotes 11:00  - 12:30 The Need for Speed - Driving the Real-Time Enterprise (22A) Bob Hayward   Betsy Burton   Andy Kyte   Daryl Plummer   John Roberts    Track:   Mastermind Keynotes 12:30  - 13:45 Lunch 13:45  - 14:45 Lead Presentation: Business 2007: Drivers for Change (GartnerG2) (23A) Andy Kyte    Track:   Business & IT Strategies 13:45  - 14:45 Lead Presentation: Enterprise Management Scenario: Managing the IT Infrastructure as a Business (23B) John Roberts    Track:   Service Delivery 13:45  - 14:45 Lead Presentation: Software Infrastructure Scenario: Architecture, Integration and Development  (23C) Daryl Plummer    Track:   Software Engineering & Architecture 13:45  - 14:45 Lead Presentation: Government Scenario  (23D) Andrea Di Maio    Track:   Government 13:45  - 14:45 Lead Presentation: Systems and Networking Scenario: From Silicon to Airwaves  (23E) Tom Bittman    Track:   Systems & Networking Hardware 13:45  - 14:45 Lead Presentation: Business Applications for the Real-Time Enterprise (23F) Kristian Steenstrup    Track:   Business Applications 13:45  - 14:45 Lead Presentation: Financial Services Scenario: Buckle Up - Rough Road Ahead (23G) Susan Landry    Track:   Financial Services 14:45  - 15:15 Break - Sponsored by Fujitsu Australia Limited 15:15  - 16:00 Management Dashboards: Single view of KPIs across the enterprise (24A) Presented by: Business Objects    15:15  - 16:00 Current Issues in Storage Management (24B) Presented by: EMC    15:15  - 16:00 Deriving business value from mobile solutions (24C) Presented by: Hewlett-Packard Pty Ltd    15:15  - 16:00 Integration Solutions for the 21st Century  (24D) Presented by: IONA Technologies    15:15  - 16:00 Web Content - How to manage it easily! (24E) Presented by: Merant Pty Ltd    15:15  - 16:00 Unlock the Value of IT Investments to Maximise Business Results  (24F) Presented by: Mercury Interactive     16:00  - 16:30 Break - Sponsored by Fujitsu Australia Limited 16:30  - 17:30 Business Scenario: Strategies for Business Growth (GartnerG2) (25A) Richard Harris    Track:   Business & IT Strategies 16:30  - 17:30 The Application Development (AD) Scenario  (25B) Joseph Feiman    Track:   Software Engineering & Architecture 16:30  - 17:30 IT Asset Management (ITAM): Coming of Age  (25C) Jack Heine    Track:   Service Delivery 16:30  - 17:30 The Enterprise Resource Planning (ERP II) Scenario  (25D) Dan Miklovic    Track:   Business Applications 16:30  - 17:30 Competing and Governing in a Connected Society (25E) French Caldwell    Track:   Government 16:30  - 17:30 Enterprise Hardware Vendors - What to Consider When All Servers Begin to Look the Same (25F) Matthew Boon    Track:   Systems & Networking Hardware 16:30  - 17:30 What Can Enterprises Expect from Network Services Providers (NSPs)? (25G) Andrew Chetham    Track:   Service Delivery 17:30  - 18:30 Welcome Reception - Proudly Sponsored by Mercury Interactive Wednesday , 13 November 2002 8:30  - 9:30 CIO Agenda for Productivity and Growth (31A) Marianne Broadbent    Track:   Business & IT Strategies 8:30  - 9:30 Best Practices in IT Project Management  (31B) Michael Gale    Track:   Business Applications 8:30  - 9:30 Web Services Scenario: Setting and Resetting Expectations  (31C) David Smith    Track:   Software Engineering & Architecture 8:30  - 9:30 PC Hardware: Critical Infrastructure or Meaningless Commodity?  (31D) Ian Bertram    Track:   Systems & Networking Hardware 8:30  - 9:30 Managing Nightmare Contracts  (31E) Jack Heine    Track:   Service Delivery 8:30  - 9:30 e-Learning & Collaboration Scenario: Leverage Your Infrastructure (31F) Steve Bittinger    Track:   Service Delivery 8:30  - 9:30 Opportunities with the Mobile Consumer (GartnerG2) (31G) Ken Dulaney    Track:   Business & IT Strategies 9:30  - 10:00 Break - Sponsored by IXOS Software Australia 10:00  - 11:00 Gaining IT Credibility by Managing for Value (32A) Andy Kyte    Track:   Business & IT Strategies 10:00  - 11:00 The Methods and Mechanics of Managing Mobile Users (32B) Ray Paquet    Track:   Service Delivery 10:00  - 11:00 Architecture for the Enterprise Nervous System (ENS) (32C) Greta James    Track:   Software Engineering & Architecture 10:00  - 11:00 Meeting Consumer Demand in a Multichannel World (GartnerG2) (32D) Richard Harris    Track:   Business Applications 10:00  - 11:00 Services & Sourcing Scenario  (32E) Ian Marriott    Track:   Service Delivery 10:00  - 11:00 Storage 2002 and Beyond: Prediction for When Net Worlds Collide (32F) Philip Sargeant    Track:   Systems & Networking Hardware 10:00  - 11:00 Powerhouse Vendor Scenario: Battle for Platform and Application Dominance (32G) Betsy Burton   Kristian Steenstup    Track:   Special Sessions 11:00  - 11:30 Break - Sponsored by IXOS Software Australia 11:30  - 12:15 The Virtual Workplace of Tomorrow is Here. Today. (33A) Presented by: CITRIX Systems    11:30  - 12:15 Corporate Performance Management: The Missing Link Between Strategy and Outcome (33B) Presented by: Cognos    11:30  - 12:15 CRM Strategy from Infancy to Implementation (33C) Presented by: SAS Australia & New Zealand    11:30  - 12:15 Real Time Information Network  (33D) Presented by: SeeBeyond    11:30  - 12:15 Identity Management for a Connected World  (33E) Presented by: Sun Microsystems    12:15  - 13:30 Lunch 13:30  - 14:30 The Mobile Scenario: Bite-Size Business on Pocket-Size Devices (34A) Robin Simpson    Track:   Business Applications 13:30  - 14:30 Assessing the Real Value of e-Government  (34B) Andrea Di Maio    Track:   Government 13:30  - 14:30 The Business Implications of Companies Becoming a Real-Time Enterprise (GartnerG2) (34C) John Roberts    Track:   Business & IT Strategies 13:30  - 14:30 The IT Process War: It's Not My Problem (34D) Ray Paquet    Track:   Service Delivery 13:30  - 14:30 Application Server Scenario: From Stovepipes to Services (34E) Mark Driver    Track:   Software Engineering & Architecture 13:30  - 14:30 Retail Financial Services (34F) Susan Landry    Track:   Financial Services 13:30  - 14:30 The Asia/Pacific Hardware Landscape  (34G) Martin Gilliland    Track:   Systems & Networking Hardware 14:30  - 15:00 Break - Sponsored by Dell Computer 15:00  - 16:00 Strategic Technology Planning: Picking the Winners  (35A) Bob Hayward    Track:   Business & IT Strategies 15:00  - 16:00 Total Cost of Ownership (TCO) Scenario: Aligning Your TCO to Match Your Mission  (35B) Mike Lafford    Track:   Service Delivery 15:00  - 16:00 Business Process Management's (BPM) Next Big Adventure (35C) David McCoy    Track:   Software Engineering & Architecture 15:00  - 16:00 Customer Relationship Management (CRM): Moving From Disillusionment to Real Value (GartnerG2)  (35D) Scott Nelson    Track:   Business Applications 15:00  - 16:00 The Networking Scenario  (35E) Geoff Johnson    Track:   Systems & Networking Hardware 15:00  - 16:00 IT Services: A Manifesto for Users and Providers (35F) Rolf Jester    Track:   Service Delivery 15:00  - 16:00 The Enterprise Workplace Scenario: Managing Diversity (35G) Simon Hayward    Track:   Business & IT Strategies 16:00  - 16:30 Break - Sponsored by Dell Computer 16:30  - 17:15 Policy Based Management - What's In It For Me?  (36A) Presented by: Hitachi Data Systems    16:30  - 17:15 Building a Secure Platform for Trustworthy Computing  (36B) Presented by: Microsoft    16:30  - 17:15 Case Study: HIC's rationale for using Rational Software as part of their strategy for business improvement (36C) Presented by: Rational Software Pty Ltd    16:30  - 17:15 Achieving Data Liquidity in Your Enterprise (36D) Presented by: Sybase    16:30  - 17:15 Future Proofing your WLAN Investment AND WWAN Promises Fulfilled - Field Workers get Voice & Data Connectivity (36E) Presented by: Symbol Technologies Inc.    17:30  - 18:30 Best Practices and Trends in Business Continuity Planning  (37A) Michele Caminos    Track:   Service Delivery 17:30  - 18:30 Bridging the Gap: Business Ownership of IT Initiatives  (37B) Richard Harris    Track:   Business & IT Strategies 17:30  - 18:30 Outsourcing Today: Issues and Options for Government (37C) Jim Longwood    Track:   Government 17:30  - 18:30 Data Warehousing Scenario  (37D) Betsy Burton    Track:   Software Engineering & Architecture 17:30  - 18:30 Creating the Security-Aware Enterprise (GartnerG2) (37E) Rich Mogull    Track:   Service Delivery 17:30  - 18:30 Supply Chain Scenario  (37F) Dan Miklovic    Track:   Business Applications 17:30  - 18:30 Rich Media Landscape – Streaming Content on the Web (37G) Andrew Chetham    Track:   Systems & Networking Hardware 18:30  - 20:00 Networking Reception - Proudly Sponsored by: SeeBeyond Thursday , 14 November 2002 9:00  - 10:00 Developing the CIO's Leadership Team (41A) Andrew Rowsell-Jones    Track:   Business & IT Strategies 9:00  - 10:00 Information Security Strategies Scenario: Protecting Corporate Assets  (41B) Rich Mogull    Track:   Service Delivery 9:00  - 10:00 Front-Line Computing: Battle of the Devices (41C) Ken Dulaney    Track:   Systems & Networking Hardware 9:00  - 10:00 Architecture for Systematic and Opportunistic Business Needs (41D) Beniot Lheureux    Track:   Software Engineering & Architecture 9:00  - 10:00 Customer Relationship Management (CRM) The Second Time Around (41E) Scott Nelson    Track:   Business Applications 9:00  - 10:00 Measuring the Impact of Capability Maturity Model Integration (CMMI) Based Process Improvement Programs (41F) Jacob Okyne    Track:   Software Engineering & Architecture 9:00  - 10:00 Powerhouse Vendor Scenario: Systems Market Consolidation (41G) Betsy Burton   Matthew Boon    Track:   Special Sessions 10:00  - 10:30 Break 10:30  - 11:30 Providers as Partners: New Principles, Practices and Attitudes  (42A) Ian Marriott    Track:   Business & IT Strategies 10:30  - 11:30 Convergence - More Than Voice Over IP  (42B) Geoff Johnson    Track:   Systems & Networking Hardware 10:30  - 11:30 Web Services Standards: De Facto, De Jure or Defunct (42C) David Smith    Track:   Software Engineering & Architecture 10:30  - 11:30 Strategic Workforce Management Applications  (42D) Simon Hayward    Track:   Business Applications 10:30  - 11:30 Business Activity Monitoring Scenario: Visibility for the Real-Time Enterprise (42E) David McCoy    Track:   Business & IT Strategies 10:30  - 11:30 Information Security in Asia/Pacific (42F) Steve Bittinger    Track:   Service Delivery 10:30  - 11:30 Emerging Technology Challenges in Financial Services (42G) Susan Landry    Track:   Financial Services 11:30  - 12:00 Break 12:00  - 12:45 IBM, Business Consulting Services - Changing the face of Professional Services (43A) Presented by: IBM    12:00  - 12:45 Why aren't business people making better business decisions? - They need better information on their business (43B) Presented by: Brio Software    12:00  - 12:45 Responding to Change with JADE (43C) Presented by: Jade Software Corporation    12:00  - 12:45 Secure Identity Management, J2EE and .Net - Choice without Compromise (43D) Presented by: Novell    12:00  - 12:45 Lowering IT Costs with Oracle E-Business Suite Outsourcing (43E) Presented by: Oracle Corporation    12:45  - 14:00 Lunch 14:00  - 15:00 Creating Effective IT Governance (44A) Marianne Broadbent    Track:   Business & IT Strategies 14:00  - 15:00 Emerging Trends and Technologies Scenario: Technology Radar Screen  (44B) Bob Hayward    Track:   Special Sessions 14:00  - 15:00 Enterprise Portal Scenario: The New Centre of Convergence (44C) Mark Gilbert    Track:   Business Applications 14:00  - 15:00 Wireless Local-Area Networks (LANs) and Personal-Area Networks (PANs): Broadband Between the Wires (44D) Ken Dulaney    Track:   Systems & Networking Hardware 14:00  - 15:00 Building Composite Applications (44E) Beniot Lheureux    Track:   Software Engineering & Architecture 14:00  - 15:00 Setting Priorities for IT Investments  (44F) Jose Ruggero    Track:   Service Delivery 14:00  - 15:00 Beyond the Internet Bubble Burst: The Future of e-Payments (44G) Greta James    Track:   Financial Services 15:00  - 15:30 Break 15:30  - 16:30 Business Intelligence Scenario: Insight for All  (45A) David McCoy    Track:   Business Applications 15:30  - 16:30 Maximising Your Most Important IT Investment — Your People  (45B) Simon Hayward    Track:   Service Delivery 15:30  - 16:30 Java vs. .NET: Competition or Cooperation? (45C) Mark Driver    Track:   Software Engineering & Architecture 15:30  - 16:30 System Consolidation - Does More Mean Less or Can Less Mean More  (45D) Matthew Boon    Track:   Systems & Networking Hardware 15:30  - 16:30 What New Dimension of Architecture is Critical to the 'Real-Time Enterprise'?  (45E) Daryl Plummer    Track:   Business & IT Strategies 15:30  - 16:30 Business Process Outsourcing (BPO): Climbing the Learning Curve (45F) Rolf Jester    Track:   Business & IT Strategies 15:30  - 16:30 Critical Infrastructure Protection (45G) French Caldwell   Kristian Steenstrup    15:30  - 16:30 Architectures and Middleware for the Mobile Wireless Enterprise (51G) Robin Simpson    Track:   Software Engineering & Architecture 16:30  - 17:00 Break 17:00  - 18:00 Knowledge Management (KM) Scenario (46A) French Caldwell    Track:   Business & IT Strategies 17:00  - 18:00 Seven Simple Steps to a Better IT Bottom Line  (46B) Jose Ruggero     Track:   Service Delivery 17:00  - 18:00 The Future of Linux in the Enterprise  (46C) Philip Sargeant    Track:   Systems & Networking Hardware 17:00  - 18:00 Application Integration for Business Agility (46D) Greta James    Track:   Software Engineering & Architecture 17:00  - 18:00 Measuring Success in IT Service Management (46E) Ray Paquet    Track:   Service Delivery 17:00  - 18:00 New Customer Service Solutions (CSS): Broader, Better  (46F) Steve Bittinger    Track:   Business Applications 17:00  - 18:00 Going Offshore to Globally Source IT Services  (46G) Joseph Feiman    Track:   Software Engineering & Architecture 18:00  - 22:30 Evening Event Friday , 15 November 2002 8:30  - 9:30 Measuring the Business Value of IT (51A) Tony Murphy    Track:   Business & IT Strategies 8:30  - 9:30 Gartner Predicts: The Future of IT Management (51B) Andy Kyte    Track:   Service Delivery 8:30  - 9:30 Enterprise Content Management: Scenario for Success  (51C) Mark Gilbert    Track:   Business Applications 8:30  - 9:30 Extensible Markup Language (XML) Builds Collaborative Commerce (51D) Dion Wiggins    Track:   Software Engineering & Architecture 8:30  - 9:30 The Future of Windows in the Data Centre (51E) Tom Bittman    Track:   Systems & Networking Hardware 8:30  - 9:30 Impact of Privacy and Security Regulations and Standards (51F) Rich Mogull    Track:   Government 9:30  - 10:00 Break 10:00  - 11:00 Systems and Networking Panel (52A) Ian Bertram   Tom Bittman   Ken Dulaney   Geoff Johnson    Track:   Systems & Networking Hardware 10:00  - 11:00 Strategy Panel (52B) Bob Hayward   Richard Harris   Andrew Rowsell-Jones   Andy Kyte    Track:   Business & IT Strategies 10:00  - 11:00 Government and Public Sector Panel (52C) French Caldwell   Steve Bittinger   Andrea Di Maio   Tony Murphy    Track:   Government 10:00  - 11:00 Applications Panel (52D) Kristian Steenstrup   Mark Gilbert   Dan Miklovic   Scott Nelson    Track:   Business Applications 10:00  - 11:00 Software Panel (52E) Dion Wiggins   Joseph Feiman   Beniot Lheureux   Daryl Plummer    Track:   Software Engineering & Architecture 10:00  - 11:00 Operations Panel (52F) John Roberts   Jack Heine   Ian Marriott   Ray Paquet    Track:   Service Delivery 11:00  - 11:45 Break 11:45  - 12:45 What's IT Going To Do for Me Tomorrow - The Future of IT (53) Craig Baty    Track:   Mastermind Keynotes 11:45  - 12:45 What's IT Going To Do for Me Tomorrow - The Future of IT (53A) Craig Baty    Track:   Mastermind Keynotes

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