Past Symposium/ITxpo
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Marketplace Theatre Presentation Introducing “ITxpo Marketplaces” - self-contained areas on the show floor designed to aggregate solution providers in a particular market, and aggregated around a central theatre area offering topic-intense learning and vendor demonstrations. ITxpo Marketplaces are designed to offer a forum for information sharing and dialogue, right on the show floor. Marketplace Theatre Presentation: CRM: Laying the Foundation (23M) 11:30 - 12:30 05 November 2002 Nino Moscardini CRM is not as easy as it appears, but CRM initiatives can succeed. CRM is a business strategy designed to optimize profitability, revenue and customer satisfaction. This presentation describes how building the proper foundation will increase the likelihood of success. (23N) 11:30 - 12:30 05 November 2002 Milind Govekar This presentation speaks about the dynamics of the worldwide software market in relationship to the drivers and inhibitors of the network and systems management markets. (23P) 11:30 - 12:30 05 November 2002 Paolo Malinverno Given the costs and complexities of integration middleware suites, a careful evaluation is called for. This presentation discusses some of the considerations involved, and enumerates the criteria Gartner uses when evaluation integration software. The Gartner "magic quadrant" for integration broker vendors is included. (24M) 14:00 - 15:00 05 November 2002 Robyn Singlehurst Gartner Decision Tools for Vendor Selection service is dedicated to helping organizations in the evaluation, selection, and purchase of IT products and solutions. Decision Tools for Vendor Selection currently offers a portfolio of more than 30 software-based decision support models that combine a comprehensive set of evaluation criteria and objective solution-specific data presented by an elegant software application. This session will provide a structured approach to a vendor selection process and illustrate how decision support tools can facilitate the process and reduce the cycle time. (24N) 14:00 - 15:00 05 November 2002 Debra Logan This presentation presents key Gartner Magic Quadrants from the Enterprise and Systems Management area. (24P) 14:00 - 15:00 05 November 2002 Grant Bayne Applications account for an ever increasing slice of the IT budget, yet for many enterprises it remains one of the most difficult areas to manage. Gartner's Measurement business is the world's largest provider of IT benchmarking services and has a wealth of data in the applications area. How do organizations measure efficiency and effectiveness in this area? What are the trends for faster, better and cheaper applications development and support? What does the future of software measurement look like? Come and hear the answers at this session. (33M) 11:30 - 12:30 06 November 2002 Alexa Bona This presentation presents key Gartner Magic Quadrants from the Customer Relationship Management area. (33N) 11:30 - 12:30 06 November 2002 Jonathan Clift Many enterprises outsource some, or all, of their IT requirements; many more regularly consider the option. For most enterprises, price is a key decision criteria and inevitably the price of outsourced services gets compared to the cost of in-house provision. But - is this a reasonable thing to do? How do you account for the uniqueness of the outsourced arrangement? If you already have an outsourced agreement, how do you know you have a good financial deal? Gartner is a world-leader in the provision of independent sourcing management services, helping both service provider and service recipient to build and grow a successful relationship. Exactly how do we assess if a given relationship represents a good financial deal? This session gives you the answers. (33P) 11:30 - 12:30 06 November 2002 Robyn Singlehurst Gartner Decision Tools for Vendor Selection service is dedicated to helping organizations in the evaluation, selection, and purchase of IT products and solutions. Decision Tools for Vendor Selection currently offers a portfolio of more than 30 software-based decision support models that combine a comprehensive set of evaluation criteria and objective solution-specific data presented by an elegant software application. This session will provide a structured approach to a vendor selection process and illustrate how decision support tools can facilitate the process and reduce the cycle time. (34M) 14:00 - 15:00 06 November 2002 John Radcliffe This presentation presents key Gartner Magic Quadrants from the Customer Relationship Management area. (34N) 14:00 - 15:00 06 November 2002 John Enck This presentation presents key Gartner Magic Quadrants from the Enterprise and Systems Management area. (34P) 14:00 - 15:00 06 November 2002 Massimo Pezzini This presentation speaks about the dynamics of the worldwide software market in relationship to the drivers and inhibitors of the application integration, middleware and portal markets. (42M) 10:00 - 11:00 07 November 2002 Maria Jimenez This presentation presents key Gartner Magic Quadrants from the Customer Relationship Management area. (42N) 10:00 - 11:00 07 November 2002 Frank de Bruijn This presentation identifies and explores the factors an enterprise should consider when selecting between a Do It Yourself vs. Managed Service Provider Enterprise Systems Management solution. (42P) 10:00 - 11:00 07 November 2002 Paolo Malinverno Most IS managers understand that good application integration takes more than just buying middleware and tools, but they may be unclear on how to get started. This presentation summarizes some of the practical, step-by-step issues involved, with special attention to the first integration project. We provide a readiness checklist as an aid for project planning. (43M) 11:30 - 12:30 07 November 2002 Steve Blood This presentation presents key Gartner Magic Quadrants from the Customer Relationship Management area. (43N) 11:30 - 12:30 07 November 2002 Josh Krischer This presentation presents key Gartner Magic Quadrants from the Enterprise and Systems Management area. (43P) 11:30 - 12:30 07 November 2002 Chris Smith The IT Help Desk is a long established component of the IS organization yet it faces a constant struggle in justifying its value - customers only contact the desk when they have an issue; second and third tier support either see the desk as a hindrance or a threat. In this session we will show how the IT Help Desk can demonstrate that it is indispensable to any business-focused IS organization and discuss the criticality of aligned performance measurement. |
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