Past Symposium/ITxpo
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Tutorial Gartner provides tutorials for those who wish to build foundation material for use in understanding the concepts discussed during the main sessions. The tutorials will be held on Sunday afternoon. Reducing Risks in CRM Application Procurement (01E) 14:00 - 15:15 03 November 2002 Alexa Bona With the scarce availability of big deals, vendors are demonstrating previously unheard of flexibility with discounts. However, many organizations are beguiled by big discounts and forget critical terms. This often results in significant financial exposure mid- or post implementation, at time when negotiation leverage is limited. This presentation explores CRM software licensing and pricing, helps you understand the future licensing trends, and provides techniques for negotiating best-in-class CRM agreements. (01F) 14:00 - 15:15 03 November 2002 Ant Allan Multiple ways exist to identify and authenticate users, from simple password and user ID (something you know) to iris recognition and other biometrics techniques (something you are). This presentation seeks to identify where each methodology should be used based on risk, cost and user acceptance factors. Which of several identification and authentication techniques are best suited for enterprise use? What has inhibited the acceptance of PKI and digital certificates, and where does the technology fit the enterprise? Of the various biometrics technologies, which are likely to be cost-effective for enterprise use between now and 2007? (01H) 14:00 - 15:15 03 November 2002 Mark Fabbi Finding ways of optimizing the performance, availability and costs associated with web-enabled applications can significantly improve the value of these applications whether used for internal productivity, extranet communications or consumer interaction. This tutorial looks at emerging technologies to apply to the problem. (02E) 15:30 - 16:45 03 November 2002 Jim Davies CRM application vendor selection is, for many organizations, a slow, expensive and heavily political process of evaluation and selection. This session aims to make the process less painful by helping CRM project teams maintain control over a comprehensive and logical selection process - from conducting an internal needs assessment, to evaluating vendor offerings, to successfully negotiating with the vendors of choice. The presentation will describe a comprehensive set of evaluation criteria and give best-practices guidance through all phases of the CRM application selection process. (02F) 15:30 - 16:45 03 November 2002 Simon Mingay Delivering value from change programs is dependant on an effective benefits realization process - and yet the majority of enterprises don't have a process or struggle to make it work. In this tutorial we look at what goes wrong, and what a good process should look like. (02H) 15:30 - 16:45 03 November 2002 Alan MacNeela This tutorial provides a general introduction to web services for those new to this emerging technology. The session will examine what are web services and how they work, what are the timelines for mainstream adoption, how are enterprises utilizing web services today and what benefits are they realizing? (03E) 17:00 - 18:15 03 November 2002 Brian Gammage Desktop PCs are commodity items, mobile PCs are on the way to joining them. With differences between PC models becoming less visible, other criteria take on a greater importance in the vendor selection process. We discuss what to look for when selecting PCs and how to evaluate the suitability of vendors for different requirements. (03F) 17:00 - 18:15 03 November 2002 Nikos Drakos Open Source Software (OSS) is often positioned as a lower cost alternative to traditional software. We examine this and other claims about Open Source software and position them within a broad framework for understanding, evaluating, deploying, and developing Open Source Software. (03H) 17:00 - 18:15 03 November 2002 Lars Mieritz Total Cost of Ownership (TCO) is a unique perspective that opens the door to new opportunities for IT justification, migration strategies and infrastructure investment. This presentation details Gartner's distributed computing TCO framework and provides insight into how it can be used as a powerful decision support and justification tool. The presentation will also illustrate the impact that the implementation of Best Practices can have on TCO. |
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