Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
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Complimentary Sunday tutorials are an ideal way to get a deeper understanding of IT topic areas that are central to the content of Symposium/ITxpo 2003. This year, we will explore the hows, whys and whats of the new business landscape in 23 separate sessions, held only on Sunday, March 23.
Tutorial: Middleware 101: The Cheat Sheet
(01A)
12:30 pm - 1:30 pm 23 March 2003
Lheureux, Ben
Middleware is a key enabler in modern integration and Web services solutions, but the technology is dynamic and the terminology ambiguous. This presentation provides a middleware taxonomy, explains its components and investigates the trends in middleware products. Key issues include:
- How does middleware used for deploying of multi-tier, distributed applications differ from that used to integrate applications, and can a single product be used for both?
- What will be the key integration middleware trends during the next five years?
- What types of middleware can be used to deploy Web services, and how does it differ from that used to make use of Web services?
Tutorial: Getting IT Right: Gaining Business Ownership
(01B)
12:30 pm - 1:30 pm 23 March 2003
Rosser, Bill
Delivering services customers want and support is a hallmark of the sound ISCo model. Gaining business understanding and cooperation reqgarding alignment with strategy and value of IT services is spelled out here, aided by portfolio management.
Tutorial: The Business Application Life Cycle: Changing Approaches to Drive Value
(01C)
12:30 pm - 1:30 pm 23 March 2003
Zrimsek, Brian
The application life cycle, from selection through deployment and operations, is being challenged to deliver more concrete and measurable business value. This tutorial describes how traditional methods are changing to place value front and center.
- What is the business application life cycle?
- How is the application selection process changing?
- How is the application deployment process changing?
- How are operations, maintenance and upgrades changing?
Tutorial: Web Services and XML in the Financial Industry: Drinking From a Cup Half Full?
(01D)
12:30 pm - 1:30 pm 23 March 2003
Knox, Mary Landry, Susan
The financial service industry is information- and technology- intensive, and has become a hotbed of speculation, hype and confusion regarding XML and Web services. This session will cut through the hype to demystify how financial service providers can use XML and Web services in response to increased demands for speed and integration with architectural simplicity.
- What are Web services and XML, and where do they fit in financial services?
- Who are using these new technologies, and are the benefits real?
- What should (and shouldn't) you do now, and how?
Tutorial: Wireless LAN Security Best Practices
(01E)
12:30 pm - 1:30 pm 23 March 2003
Pescatore, John
Security for wireless LAN systems in the enterprise remains a critical part of the networking solution. This presentation looks at the key WiFi security standards and protocols,, when will they be available to the enterprise and what is the best enterprise security strategy.
- what strategies and technologies will impact enterprise security?
- What product vendors will make a successful contribution to the mobile enterprise and how?
- Which vendors will deliver effective mobile and wireless technologies, devices, infrastructure, applications and content?
Symposium/ITxpo 2003 Orientation
(01F)
12:30 pm - 1:30 pm 23 March 2003
Whitlock, Michelle Popkin, Jamie
This tutorial is designed to help make Symposium/ITxpo 2003 a more productive experience for first-time attendees who would like to learn more about the program. Learn how to navigate your way through the conference, as well as get information regarding conference content and logistics, special events and networking opportunities. There will also be plenty of time for Q-and-A.
Tutorial: Service-Oriented Development of Applications: The New Application Delivery Framework
(02A)
2:00 pm - 3:00 pm 23 March 2003
Driver, Mark Hotle, Matt
The Service Oriented Development Model is the continued evolution of object oriented and component based techniques widely used today. In this presentation we lay out the definition of SODA, discuss drivers for adoptions as well as challenges and inhibitors to successful SODA implementations.
- What is service oriented development and how does it differ from traditional AD practices?
- What steps can an AD organizations do to adopt SODA with maximum results and minimal risks?
- What vendors will provide early market SODA support?
Tutorial: Negotiating a Software License Agreement
(02B)
2:00 pm - 3:00 pm 23 March 2003
Disbrow, Jane
Many organizations spend a significant amount of money on software as part of their ERP, SCM or CRM initiatives. The standard software license agreement is written to protect the software vendor, not your enterprise. It is important that you use the same due diligence in negotiation of such software license agreements as you did in determining the software package you want to license. This presentation focuses on the negotiation of the software license agreement and best practices to ensure you have a license agreement you can live with for the life of the software.
- Who should be involved in the negotiation, and what process should be followed?
- What are some of the license models being used by software vendors today, and what are the advantages and disadvantages of those models?
Tutorial: Network Management: Keeping the Network Working for Business
(02C)
2:00 pm - 3:00 pm 23 March 2003
Curtis, Deb
The ability to manage, update and provide the network as a service for new business opportunities is mission-critical. This session provides tactical technologies and strategic advice for network managers who are shifting to a business service model.
- How will new business, network and computing environments affect network management requirements?
- Which vendors, products and technologies will shape the network management market?
- Which network management strategies should users adopt for successful network management solutions?
Tutorial: Making Rich Media Work for the Enterprise
(02D)
2:00 pm - 3:00 pm 23 March 2003
Latham, Lou
Enterprises are starting to use rich media for internal and external business purposes, but most have no staff with the necessary skills. We'll explore outsourcing options, best practices and ROI issues, and look at how enterprises are actually using rich content and what business processes are being enabled first.
- What digital media technologies will enterprises need over the next five years?
- How will enterprises create, manage and deliver rich content in 2003?
- What is the best way to get business value for content-rich applications?
Tutorial: The Fast-Start Guide to Knowledge Management
(02E)
2:00 pm - 3:00 pm 23 March 2003
Caldwell, French
Getting a new knowledge management (KM) program started or expanding an existing initiative to the enterprise as a whole is a major project. We examine practical approaches to launching a KM project from selecting the right project to managing cultural and governance issues.
- How can the processes and parts of the enterprise that will benefit the most from KM investments be determined?
- How will KM success be measured?
- What are the effective strategies for managing cultural and governance issues when beginning a knowledge management program?
Tutorial: Internet Security 101
(02F)
2:00 pm - 3:00 pm 23 March 2003
Stiennon, Richard
Looking at the basics, Gartner-style, this tutorial reviews the threats and establishes key requirements for today's Internet standards-based networks and the protections required for Web servers and applications hosted on them.
- What are the core elements that make up effective, multi-layered Internet security strategies?
- What are the relative roles of firewalls, intrusion detection, Web assurance products and anti-virals in protecting enterprise networks?
- What are the missing pieces in products designed to protect TCP/IP networks, and what should enterprises do to address the gap between product availability and vulnerabilities?
Tutorial: Selecting the Right Business Intelligence and DBMS Products for Your Data Warehouse Requirements
(03A)
3:30 pm - 4:30 pm 23 March 2003
Strange, Kevin Hostmann, Bill
The majority of data warehouse implementations and BI application deployments are built using best-of-breed technology that users need to evaluate and select. Without taking the care to select technology that can get the job done and fits in the overall strategy, organizations will struggle with the implementations and deployments. Selection criteria and product evaluations are presented to help guide organizations in their selections.
- What criteria should be considered to differentiate DBMS technology?
- Which DBMS products can scale to handle the challenging BI workload?
- What are the essential criteria to consider for BI tools and technologies?
- How can users map analytical requirements to BI tools?
Tutorial: Cost Justifying IT Architecture Investments
(03B)
3:30 pm - 4:30 pm 23 March 2003
Jones, Nick
An approach to the most difficult challenge of all in architecture – building the case for cost justification. Just how do you gain the support of the business users (only holds them back) as well as the intransigents within IS?
Tutorial: Reducing Management Costs Through Improved Server Provisioning
(03C)
3:30 pm - 4:30 pm 23 March 2003
Scott, Donna
Server deployment and configuration is becoming a weekly or even daily requirement, taxing already stretched administration resources. We discuss best practices in server configuration management and emerging real-time tools.
- What is driving the need for automated server-provisioning tools?
- What best practices should enterprises pursue for efficient and timely server provisioning?
- Which vendors provide server-provisioning tools, and how are they positioned in the market?
Tutorial: Measuring the Effectiveness of Healthcare IT: Lessons Learned, Progress Made
(03D)
3:30 pm - 4:30 pm 23 March 2003
Gabler, Jim
Measuring the effectiveness of healthcare IT is a difficult challenge, especially given the heterogeneity of healthcare organizations and the different IT products and vendors they employ. Gartner will provide the basics on its ongoing major healthcare IT benchmarking initiative along with lessons learned and advice for success.
- What are the challenges for benchmarking/measuring healthcare IT?
- What methodologies, strategies, technologies and approaches are proving most effective for healthcare IT benchmarking?
- What are the next steps in effectively benchmarking healthcare IT?
Tutorial: Business Process Outsourcing: What Small and Midsize Businesses Need to Know
(03E)
3:30 pm - 4:30 pm 23 March 2003
Brown, Robert
BPO is the fastest-growing external service worldwide. As SMBs increasingly source full business processes from External Service Providers, it is critical for them to understand how BPO can impact their company. This presentation covers key definitions, market trends, drivers and inhibitors, SMB demand analysis, and the competitive landscape of BPO ESPs in the SMB space.
- Why does BPO matter to the sourcing strategy of SMBs?
- What are the key SMB BPO demand trends?
- Who are the current ESPs offering BPO in the SMB space?
Tutorial: XML-Defined Web Services Standards
(03F)
3:30 pm - 4:30 pm 23 March 2003
Knox, Rita Thompson, Jess
This session covers the basics of the W3C XML standards and the standards forming the foundation of the Web computing infrastructure and Web services: Simple Open Access Protocol (SOAP), Universal Description, Discovery and Integration (UDDI), and Web Services Description Language (WSDL).
- How do the Web services standards enable the Web computing infrastructure?
- How and when will Web services enhance enterprise productivity?
- What strategies should enterprises employ to deal with standards that are incomplete and immature?
- How should enterprises integrate the Web computing standards into their enterprise architecture, and when can they begin?
Tutorial: The Total Value of Opportunity Approach
(04A)
5:00 pm - 6:00 pm 23 March 2003
Smith, Michael
Measuring value creation from IT-enabled business initiatives has never found a compelling methodology. One of the reasons why is that the answer is needed in a language that both IS and business stakeholders can understand. In this session, we will discuss a business performance framework and value methodology that creates a common language to understand the business value of IT.
- Why is measuring the business value of IT so difficult?
- What type of framework is needed to express the value of IT-enabled business initiatives to business stakeholders?
- What are the components of a "total value of opportunity" methodology?
Tutorial: Video Streaming: The Other Voice Over IP
(04B)
5:00 pm - 6:00 pm 23 March 2003
Fabbi, Mark
What will be the fate of streaming media in the enterprise? Is it destined to follow the route of videoconferencing and become a niche solution, or will it become widely adopted for deploying applications such as corporate communications and e-learning?
- Through 2005, how can enterprises justify expenditures on new technology to support streaming media?
- Through 2007, which enabling technologies will drive the adoption of video for enterprise deployments?
Tutorial: Strategic Technology Planning: Tracking, Prioritization and Transfer
(04C)
5:00 pm - 6:00 pm 23 March 2003
Linden, Alex
We identify best practices in managing the emerging technology adoption process and examine techniques and models for visioning, prediction, technology tracking and opportunity evaluation.
- How can technology planners identify the technologies and applications that will generate maximum benefit for the organization?
- What are the most effective strategies and tactics for managing the evaluation, transfer and deployment of advanced technologies?
- How will advanced technologies groups adapt their role and mission to changing organizational demands?
- Where can technology planners look to identify future directions and opportunities in emerging technologies?
Tutorial: IT Asset Management Stages: Stairway to Heaven
(04D)
5:00 pm - 6:00 pm 23 March 2003
Adams, Patricia
Many ITAM implementations are stagnating and failing to reach mature stages where significant business value is attained. This presentation will provide step-by-step advice to move from entry-level ITAM implementations to higher levels of maturity and performance.
- How has Gartner defined and characterized ITAM process maturity?
- How will strategic use of IT asset management data facilitate cost-effective IT investment decisions?
- What are the measurable elements of a best-in-class IT asset management program?
- How will mature ITAM programs reflect the continual need to create business value and competitive advantage?
Tutorial: Evaluating External Service Providers: Turning Chaos Into Order
(04E)
5:00 pm - 6:00 pm 23 March 2003
Stone, Lisa
Many buyers of IT services find it difficult to differentiate one vendor's offerings from another's. Others are confused as to when, if ever, it is appropriate to shortcut the vendor evaluation process. This tutorial will teach service buyers what empirical data they need BEFORE they begin the evaluation process, what activities are critical for the process, and how to create an evaluation process that is both comprehensive and adaptable. We will also identify behaviors that facilitate the identification of the strategic and tactical values of the deal, from both a buyer and a seller perspective.
- What prerequisites must exist to begin the ESP evaluation process?
- What tasks and processes must be completed as part of a comprehensive evaluation of the appropriate ESPs?
- What behaviors and attitudes should the buyer adopt and look for from the ESP during the evaluation process?
Tutorial: The Project Office: Teams, Processes, Tools
(04F)
5:00 pm - 6:00 pm 23 March 2003
Light, Matt
Many varieties of project office have been set up to help with proper project planning and in identifying and addressing project problems early. This session looks at the contribution a project office can make and how it can fit in your enterprise.
- What organizational approaches will help enterprises reduce their exposure to IS project failures?
- How can a project office support procedures that address the design, development and implementation issues that arise in business IT projects?
- What roles and skills should a project office comprise to ensure ROI and reducing possible project cost overruns, late delivery and scope creep?
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