Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
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While RTE holds great promise for FSPs, it also places unique strain on traditional strategies, processes and channels. We examine how to identify and respond to these opportunities and challenges.
CEOs, senior managers, heads of lines of business, strategic planners, CIOs, IT professionals and vendors
Tutorial: Web Services and XML in the Financial Industry: Drinking From a Cup Half Full?
(01D)
12:30 pm - 1:30 pm 23 March 2003
Knox, Mary Landry, Susan
The financial service industry is information- and technology- intensive, and has become a hotbed of speculation, hype and confusion regarding XML and Web services. This session will cut through the hype to demystify how financial service providers can use XML and Web services in response to increased demands for speed and integration with architectural simplicity.
- What are Web services and XML, and where do they fit in financial services?
- Who are using these new technologies, and are the benefits real?
- What should (and shouldn't) you do now, and how?
Lead Presentation: 2003 CIO Agenda - Delivering Productivity and Enabling Growth
(13B)
11:30 am - 12:30 pm 24 March 2003
Cavallo, Stefanie
CIOs have focused on cutting costs, streamlining processes and targeting investments. Budgets continue to be stalled. But leading CIOs are building for the future: for growth and innovation. Key enablers are effective IT governance, evolving IT architecture, reviewing IT prioritization and the quality of the CIO’s leadership team.
- What are the top CIO issues and challenges for 2003?
- What are the CIOs strategic imperatives?
- How are CIOs implementing critical enablers for productivity and growth?
Lead Presentation: The Great Debate: Application Development or Assembly for the Real-Time Enterprise?
(15A)
2:00 pm - 3:00 pm 24 March 2003
Hotle, Matt Driver, Mark Vecchio, Dale Lanowitz, Theresa
Is the tradition of coding applications dead? Can organizations continue to deliver business value using the normal approaches to application development, or will AD become increasingly about assembling business function from a wide variety of sources? Can applications be constructed with a single purpose in mind, or must a services-oriented mentality rule all future AD? This debate will address these questions and many others about the future of application development.
- What are dominant forces driving application development over the next five years?
- What skills will be required to deliver dynamic and adaptive business function for the real-time enterprise?
- What are the technologies necessary for delivering flexibility for all new applications?
Lead Presentation: Financial Services Lead Scenario: Buckle Up -- Volatile Markets Require Experienced Drivers
(17E)
5:00 pm - 6:00 pm 24 March 2003
Landry, Susan Furlonger, David
By all accounts, the forecast for financial services indicates continued turbulence: disruptive competitors, dynamic markets and demanding customers. This session presents Gartner’s long-term outlook for the industry.
- What causes insomnia for financial services’ executives, and how will these issues change over the next five years?
- What are the critical drivers and dynamics influencing the competitive landscape?
- How can financial services companies effectively recognize and dodge threats, and turn disruptions into big opportunities?
- What makes strategic initiatives successful, and how will technology enable that success?
Real-Time Enterprise: Does STP Oil the Enterprise's Engine?
(23G)
11:30 am - 12:30 pm 25 March 2003
Furlonger, David
The promise of the real-time enterprise, along with accompanied savings in back-office costs from reductions in manual processing and re-engineering that eliminates redundancies, is seen as sweet elixir by IT and business managers. The promised gains of 100 percent or more in operational efficiency have not been validated by either academic research or by documented real-life impact on organization’s bottom lines.
- Real-time business success mandates fundamental changes in management structure, organization and communication.
- STP initiatives will be the catalyst for systemic change within the industry, leading to mass consolidation and balance sheet restructuring.
- Measuring and understanding the STP productivity paradox is key for driving real cost savings/profit growth.
Enterprise Risk Management: Manage Risk Before It Manages You
(25D)
2:00 pm - 3:00 pm 25 March 2003
Oliva, Vincent
Risk to a corporation comes in many dimensions and can seriously impair the health of an enterprise. As corporations move to real time, so does risk. It can, however, can be identified, controlled, financed and leveraged to enhance profitability and improve overall company performance. For this to be successful, the increase of the velocity of risk must be recognized and risk management principles must be applied across the enterprise. Here, we examine the elements of an integrated program of enterprise risk management.
- The elements of risk management beyond insurance.
- The elements and structure of a sound enterprise risk program
- Identification of various types of pure, speculative, operational, credit, market, country, political and other risk
- Methods for financing risk
Real-Time Enterprise in Financial Services: Is Enterprise Architecture the Maker or Breaker?
(41E)
8:00 am - 9:00 am 27 March 2003
Knox, Mary
Financial-services providers (FSPs) must standardize to cut costs and create a consistent foundation for the real-time enterprise. But standardization can stifle innovation and thwart agility. Enterprise architecture must be designed to overcome the dilemma.
- What is the role of enterprise architecture in the real-time financial-services enterprise?
- What are the critical success factors for a real-time enterprise architecture?
- What steps should FSPs immediately take to overcome cultural and organizational barriers to RTE architecture adoption?
Reaching Customers: Next-Generation Strategies and Technologies for Financial Services
(43F)
11:00 am - 12:00 pm 27 March 2003
Adrian, Brad
Financial-service providers (FSPs) recognize how critical it is to establish and maintain an enduring relationship with their customers. However, an ever-changing marketplace, capricious customer needs, and over-hyped technologies make it difficult to know how to best serve the customer. Various delivery technologies can be applied to help overcome these challenges, but the key to realizing true business value from technology is in optimizing the relationships between complementary forces: deep customer relationships vs. savings from self service; investing in emerging technologies vs. leveraging existing ones; focusing on “profitable” customers vs. serving untapped markets.
- How will financial services delivery change in the coming months and years?
- What emerging and existing delivery technologies will contribute significant value to the FSP?
- What un-served and under-served customer segments should FSPs identify and reach?
- How can self-service channels be leveraged to deepen customer relationships?
Toward New Models for Customer Service
(45F)
1:30 pm - 2:30 pm 27 March 2003
Kolsky, Esteban
As organizations evolve and incorporate customer service as one more key business process within the organizations, they are beginning to realize the shortcomings of their existing solutions. They are also beginning to see how they can better leverage the strengths of their existing partial solutions into other areas. As a result, we are seeing new models emerge for customer service, where more functions are centralized and leveraged across different functions.
- What are innovative ways for organizations to use customer service today?
- What will new models for customer service look like in 2008?
- How can organizations leverage their existing customer service solutions to extend them into other business processes?
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