Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
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IT operations must find new ways to better align the management of a complex IT infrastructure with the service and cost objectives of the business. This track explores the processes, technologies and services needed.
Managers and technical architects from IT operations, network, systems or storage management
Tutorial: Network Management: Keeping the Network Working for Business
(02C)
2:00 pm - 3:00 pm 23 March 2003
Curtis, Deb
The ability to manage, update and provide the network as a service for new business opportunities is mission-critical. This session provides tactical technologies and strategic advice for network managers who are shifting to a business service model.
- How will new business, network and computing environments affect network management requirements?
- Which vendors, products and technologies will shape the network management market?
- Which network management strategies should users adopt for successful network management solutions?
Vendor Solution Presentation: Hummingbird Ltd.: Hummingbird Enterprise
(14A)
12:45 pm - 1:45 pm 24 March 2003
Hummingbird Enterprise is a smart suite of seamlessly integrated interoperable applications that include document, records and knowledge management, collaboration, portal, business intelligence and ETL tools; enabling organizations to leverage and protect the health of their information capital in today's knowledge economy.
Vendor Solution Presentation: Think Dynamics: Doing More with Less with Policy Based Computing
(14C)
12:45 pm - 1:45 pm 24 March 2003
Learn about Policy Based Computing solutions that are available today to help you do more with less through existing projects such as: Automated Provisioning, Server Consolidation, Testing Environment Consolidation, eBusiness Disaster Recovery, Utility Computing.
Lead Presentation: Enterprise Management Scenario: Managing the IT Infrastructure as a Business Service
(17G)
5:00 pm - 6:00 pm 24 March 2003
Nicolett, Mark Curtis, Deb
IT operations and support have become core capabilities because flexible, stable and reliable operations are the foundation of your company’s business processes. We provide strategic advice on how to deliver enterprise management as a business service.
- What are the impediments to delivering IT operations and support as a business service?
- Which vendors, products and technologies enable business-aligned enterprise management?
- Which strategies and best practices foster business-aligned enterprise management?
The Evolution Toward the Real-Time Infrastructure
(22I)
10:00 am - 11:00 am 25 March 2003
Scott, Donna Bittman, Tom
Enterprises are seeking more from IT services -- better service, greater adaptability and lower cost. Yet, today’s computing is built on a static, non-shared and expensive foundation. We focus on trends toward a new generation of policy-based computing services.
- What challenges are IT executives facing in managing the distributed computing environment?
- What are policy-based computing services, and what do they mean to enterprises?
- What suppliers envision for the future of policy-based computing services, and how complete are their visions?
Configuration Management: Desktops, Mobile Devices and Servers
(23E)
11:30 am - 12:30 pm 25 March 2003
Paquet, Raymond
It has become painfully obvious that managing software configuration consistency across all platforms is critical to providing high-quality IT services. This presentation focuses on configuration management tools and best practices.
- How will new technologies and business requirements evolve and shape configuration management across all platforms?
- Which vendors will succeed in dominating the software configuration management market in the next five years?
- What user and business strategies will provide the highest quality of service for software configuration management?
Vendor Solution Presentation: Adobe Systems, Inc.: Increasing Document Process Efficiencies Across The Enterprise
(24G)
12:45 pm - 1:45 pm 25 March 2003
Adobe will discuss how it is delivering a full product line of solutions that enable you to both automate inefficient document processes as well as integrate with your existing business critical applications, such as CRM, ERP and PLM. Come see how Adobe's enterprise document solutions span the Enterprise IT infrastructure, resulting in operational efficiencies and improved business metrics.
Vendor Solution Presentation: SAP: SAP NetWeaver: The Comprehensive Integration & Application Platform for Lower Total Cost of Ownership
(24H)
12:45 pm - 1:45 pm 25 March 2003
SAP NetWeaver (NOTE: NEEDS TM) integrates people, information, and business processes across technologies and organizations by delivering open, flexible technology that integrates heterogeneous systems, and is completely interoperable with Microsoft .NET and IBM WebSphere (J2EE). Learn how SAP NetWeaver can provide your company with a blueprint for turning Web services into a business reality, and drive down your total cost of operations.
ESM Marketplace Presentation: Network and Systems Management Market
(MTP09A)
12:50 pm - 1:05 pm 25 March 2003
Schroeder, Norma
The NSM market is forecast to grow more slowly, limited by budget pressure, a lackluster economy, and pricing pressure. Yet the IT organization's drive to control equipment costs and headcount will stablize demand for NSM products that automate, optimize, or rationalize IT processes. Market segments with above average growth prospects are identified.
ESM Marketplace Presentation: Effectively Selecting and Provisioning Enterprise System Management Systems and Solutions
(MTP13B)
2:30 pm - 2:45 pm 25 March 2003
Dubiel, John
Driving business toward zero latency and continuous operations demands increasingly effective ESM solutions. This presentation explores the ESM solutions enterprises should be considering, and examines successful approaches in selection and deployment through Gartner experiences in helping clients support the new business models using Enterprise Management Systems and Solutions.
Vendor Solution Presentation: VERITAS Software Inc.: Maximizing Enterprise Application Performance and Availability
(26D)
3:30 pm - 4:30 pm 25 March 2003
This presentation will discuss software infrastructure solutions that help customers manage application and performance service levels for their mission-critical enterprise applications, and reduce administrative costs by reducing human intervention and management.
The IT Process War: It's Not My Problem
(32H)
9:30 am - 10:30 am 26 March 2003
Brittain, Kris Curtis, Deb
This session explores the barriers between IS organizations that limit the success of the problem management process. We provide advice on an integrated approach that enables rapid root-cause identification and corrective action.
- What are the challenges in achieving end-to-end problem management?
- How can the IS organization integrate technologies and processes to enable end-to-end problem management?
- How does the IS organization set achievable objectives and make use of the problem-solving talents of existing staff?
Saving Money in Difficult Economic Times
(33I)
11:00 am - 12:00 pm 26 March 2003
Paquet, Raymond
Budgets are shrinking and IT spending in general is on the decline, but IT must continue to deliver services. This presentation will focus on how IT can continue to save money while improving services.
- What factors will drive successful IT investment strategies to lower costs?
- To what extent can IT investments lower costs and demonstrate ROI?
ESM Marketplace Presentation: Network and Systems Management Market
(MTP26A)
12:50 pm - 1:05 pm 26 March 2003
Schroeder, Norma
The NSM market is forecast to grow more slowly, limited by budget pressure, a lackluster economy, and pricing pressure. Yet the IT organization's drive to control equipment costs and headcount will stablize demand for NSM products that automate, optimize, or rationalize IT processes. Market segments with above average growth prospects are identified.
ESM Marketplace Presentation: Effectively Selecting and Provisioning Enterprise System Management Systems and Solutions
(MTP28B)
1:40 pm - 1:55 pm 26 March 2003
Dubiel, John
Driving business toward zero latency and continuous operations demands increasingly effective ESM solutions. This presentation explores the ESM solutions enterprises should be considering, and examines successful approaches in selection and deployment through Gartner experiences in helping clients support the new business models using Enterprise Management Systems and Solutions.
Vendor Solution Presentation: Adobe Systems, Inc.: Increasing Document Process Efficiencies Across The Enterprise
(36B)
2:45 pm - 3:45 pm 26 March 2003
Adobe will discuss how it is delivering a full product line of solutions that enable you to both automate inefficient document processes as well as integrate with your existing business critical applications, such as CRM, ERP and PLM. Come see how Adobe's enterprise document solutions span the Enterprise IT infrastructure, resulting in operational efficiencies and improved business metrics.
Gartner 360°: Meeting Business Objectives With Systems Management Processes
(41A)
8:00 am - 9:00 am 27 March 2003
Nicolett, Mark Moore, Sean Stanley, Craig
IT operations managers are desperate to lower costs and improve quality of service. The key is good planning and well-developed asset, change, and problem management processes. Gartner Research, Consulting and Measurement present advice on best practices and implementation.
Best Practice Workshop: Meeting Business Objectives With Systems Management Processes
(42J)
9:30 am - 10:30 am 27 March 2003
Nicolett,Mark Moore, Sean Stanley, Craig Managing the New Frontier: Application Servers
(43D)
11:00 am - 12:00 pm 27 March 2003
Haight, Cameron
Application servers are becoming the key infrastructure foundation for a company's most critical business processes. This session provides advice on implementing management tools and methodologies to ensure that they meet organizational goals.
- What are the challenges in managing the application server infrastructure?
- Which products and technologies will enable effective performance and availability management?
- What are the best practices for managing this new environment?
IT Asset Management: From Best Practices to Next Practices
(45B)
1:30 pm - 2:30 pm 27 March 2003
O'Brien, Frances
By 2010, IT spending is expected to reach 50 percent of the total corporate capital budget. As the value and accountability for IT assets rises to strategic priority lists of many enterprises, so does the need for industry-accepted best practices for dealing with those assets.
- How will the executive value proposition for IT asset management evolve through 2006?
- How will changing IT business management and infrastructure administration processes impact the role for IT asset management?
- What are the next-practices being utilized by market leaders to reshape their IT asset management programs to meet the evolving requirements?
Measuring Success in IT Service Management
(46B)
3:00 pm - 4:00 pm 27 March 2003
Brittain, Kris
IT service reliability, effectiveness and flexibility are critical capabilities for the IS organization. We provide strategies that enable the IT service desk to respond to the enterprise's changing needs while also managing costs.
- What are the most critical management practices and processes for evolving the role of the IT service desk within the IS organization?
- Which service desk vendors, products and technologies enable service management capability to the IS organization?
- How do IT service desks balance costs and quality of service?
Achieving Business Value From Technology
(47B)
4:30 pm - 5:30 pm 27 March 2003
Murphy, Tony
In this special session, based on the presenter's forthcoming book "Achieving Business Value From Technology," you will learn why focusing on finance can be bad for your finances. It outlines a clear and practical approach to IT investment and benefits realization. It shows how to identify projects with the highest potential business return, and how to convince senior executives of your approach. It also outlines techniques to put hard numbers on intangible benefits.
- In these difficult economic times, can a convincing case be made for increased IT investment?
- What organizational and governance models will ensure the reliable, cost-efficient and program-effective delivery of IT services?
- What are the most serious pitfalls that undermine benefits realization?
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