Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
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Enterprises are beginning to invest in new ways of maximizing their investments in knowledge workers. Choosing wisely among strategies and technologies for knowledge management and e-learning will be the key to success.
CIOs, CTOs and managers responsible for content management and knowledge management tools and technologies
Tutorial: The Fast-Start Guide to Knowledge Management
(02E)
2:00 pm - 3:00 pm 23 March 2003
Caldwell, French
Getting a new knowledge management (KM) program started or expanding an existing initiative to the enterprise as a whole is a major project. We examine practical approaches to launching a KM project from selecting the right project to managing cultural and governance issues.
- How can the processes and parts of the enterprise that will benefit the most from KM investments be determined?
- How will KM success be measured?
- What are the effective strategies for managing cultural and governance issues when beginning a knowledge management program?
Lead Presentation: A New Suite -- What Every Smart Enterprise Wants
(15I)
2:00 pm - 3:00 pm 24 March 2003
Hayward, Simon Gilbert, Mark
The smart enterprise suite is a new product category which offers both major benefits and substantial challenges in selection and implementation.
- What is a smart enterprise suite?
- Why are smart enterprises suites emerging?
- Why might you want an SES, and what would you do with it?
Lead Presentation: The Business Case for Knowledge Management
(16F)
3:30 pm - 4:30 pm 24 March 2003
Harris, Kathy
Enterprises are rapidly adopting KM -- nearly 100 percent report they have at least one initiative in place or underway. But while the CEO, CFO and other management intuitively understand the value of KM, they demand a strong business case. For most enterprises, the business case is still elusive. This presentation explores the economics of KM (the cost, benefits and overall business value) and identifies techniques, including Gartner's Total Value of Opportunity (TVO), that can enhance your visibility into the business case for KM.
- Where, how much and when will you invest in KM?
- How, where and when will benefits and value accrue for KM?
- What is the total cost of ownership (TCO) of KM?
- What are techniques for measuring the overall business value of KM?
Lead Presentation: Workforce and Workplace Scenario: Leveraging Technology to Deliver Value Through People
(17B)
5:00 pm - 6:00 pm 24 March 2003
Holincheck, Jim
Shifts in workforce demographics, mobility, and empowerment will reshape how you lead and manage your organization. To cope with these shifts, enterprises will embrace new workforce/workplace strategies that leverage technology to create and sustain a high-performance organization; or risk enormous competitive disadvantage.
- What changes in workforce demographics will impact workforce/workplace management?
- What are the major trends in workforce/workplace management?
- How will enterprises leverage technology to enable new workforce/workplace strategies?
Value on Investment: A Strategic View of the TVO of IT
(23C)
11:30 am - 12:30 pm 25 March 2003
Harris, Kathy
Enterprises intuitively know that IT investments return many forms of tangible, intangible and synergistic value. Despite a deep appreciation of the value of IT, most enterprises do not have robust frameworks to clearly explore or evaluate the full range of IT benefits. Gartner has developed two analytical tools to assist enterprises in strategizing, assessing and measuring the value on investments in IT: VOI, which provides a strategic view of the forms and processes by which value is created; and TVO, which provides measurement processes and metrics for assessing the risk/reward of IT investments.
- How and when will enterprises achieve value from investments in IT?
- What current and emerging forms of value will be created by IT investments?
- How will enterprises leverage VOI and TVO concepts to define and assess the full impact of investments in IT?
Vendor Solution Presentation: Crystal Decisions: Building Business Intelligence Infrastructur
(24B)
12:45 pm - 1:45 pm 25 March 2003
Join Crystal Decisions, one of the fastest-growing software companies in the world, to discuss the next-generation of business intelligence technology. Hear about customer demands for modern business intelligence and how Crystal is leading the path to convergence of reporting, analysis and information management solutions.
Vendor Solution Presentation: Ricoh Corporation: Web-Centric Imaging
(24C)
12:45 pm - 1:45 pm 25 March 2003
Overview of the Plug-in/Applications Connecters Strategy, distributed scanning and integration with knowledge management applications such as iManage, Documentum, Stellent, and Humingbird utilizing multifunctional peripherals.
Ten Really Good Knowledge-Management Case Studies
(25G)
2:00 pm - 3:00 pm 25 March 2003
Caldwell, French
Increasing numbers of enterprises are implementing knowledge management to drive performance, productivity and revenue. Several case studies are presented to demonstrate different approaches and success factors.
- What business reasons lead enterprises to implement knowledge management?
- How do enterprises select strategies for knowledge management?
- What are the critical success factors for knowledge management?
Vendor Solution Presentation: Verity, Inc.: Verity K2 Enterprise: Better Knowledge Management. Better Return on Assets. Better Business Decisions.
(26E)
3:30 pm - 4:30 pm 25 March 2003
Come learn why more companies turn to Verity than anyone else to power their business portals. By delivering better knowledge management and better return on assets, Verity K2 Enterprise ensures that you and your employees can make better, faster and more profitable business decisions.
E-Learning Scenario: Walk Before You Run
(37G)
4:00 pm - 5:00 pm 26 March 2003
Lundy, James
Getting a new knowledge management program started or expanding an existing initiative to the enterprise as a whole is a major project. We examine practical approaches to launching a KM project from selecting the right project to managing cultural and governance issues.
- How can the processes and parts of the enterprise that will benefit the most from KM investments be determined?
- How will KM success be measured?
- What are the effective strategies for managing cultural and governance issues when beginning a KM program?
The Connected Enterprise
(41F)
8:00 am - 9:00 am 27 March 2003
Hayward, Simon White, Andrew
The networked world will transform connectivity in the supply chain, the e-workplace, collaboration between enterprises, and how enterprises touch customers during the next decade. We examine the challenges and opportunities arising from the new value networks among the workforce, enterprises, customers and suppliers.
- How will enterprises leverage technology to optimize internal operations and redefine enterprise boundaries?
- Which technologies will have the greatest potential to boost the productivity of the individual employee?
- How will enterprises take advantage of an always-connected, instantly accessible trading grid of suppliers and customers?
E-Learning Content: Pay Now or Pay Later
(46F)
3:00 pm - 4:00 pm 27 March 2003
Lundy, James
Investing in the creation and delivery of high-quality content is what often distinguishes a successful e-learning program from a failed one. We examine the approaches to developing, deploying and managing high-value e-learning content.
- What are the emerging trends in e-learning content development and deployment?
- What technologies will impact how e-learning content is developed, managed and delivered?
- Which e-learning vendors and products can address the challenge of developing high-value content?
- What are enterprise strategies for developing high-value e-learning content?
Taxonomies and Ontologies -- Putting Knowledge to Work
(47F)
4:30 pm - 5:30 pm 27 March 2003
Linden, Alex
Thesauri, taxonomies and ontologies are quickly becoming an integral part of any sound knowledge management. This presentation will explain these, including more advanced concepts like ontologies. Most importantly, the how-to and what-for will be illuminated and the future market evolution will be analyzed.
- How can thesauri, taxonomies and ontologies boost information access?
- What are the effective strategies that can enable successful deployment?
- How will the market for information access technologies evolve?
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