Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
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In the United States alone, there are over 80,000 units of government spending nearly $100 billion per year. The theme of the government track this year will be on better integrating organizations to better serve citizens with what we have.
Public sector CIOs, senior technology managers, and leaders from line agencies, particularly from domains that cut across all levels of government
Lead Presentation: Fewer Toys, More Glue
(15H)
2:00 pm - 3:00 pm 24 March 2003
Kost, John Kreizman, Gregg
Governments have invested billions in technology yet the inability of existing systems to work together remains a major stumbling block to effective government. Learn what's standing in the way and what to do about it.
- How will government jurisdictions overcome organizational barriers to collaboration in order to provide better service?
- What process transformations will enable greater collaboration between agencies?
- What technologies will help government to overcome insurmountable organizational and process barriers to collaboration?
Enterprises Face Outward With Portals and Web Services
(23I)
11:30 am - 12:30 pm 25 March 2003
Valdes, Ray
After the dot-com meltdown, many Web projects in enterprises turned inward-facing, with employee portals being one of the few high-growth areas in IT. When the economy rebounds, the scope of IT will broaden and focus will eventually shift outward. The technology will be different this time around. Portals are now ubiquitous, fairly mature and well understood. Also, the Web services protocol suite is gaining the necessary critical mass for solving real-world problems. Building the enterprise infrastructure for an outward-facing Web presence means a new set of choices, risks, strategies and tradeoffs.
- What is the architecture of a modern portal, and is it appropriate of "one size fits all" deployments?
- What are the infrastructure requirements for both external- and internal-facing portals?
- What are Web services, and how do they relate to portals and infrastructure?
- What is the full vision of distributed Web applications, and how can portals fulfill this vision?
Gartner 360°: Government Requests for Proposals -- Improvements to an Imperfect Tool
(25F)
2:00 pm - 3:00 pm 25 March 2003
Kost, John Kumagai, William Tettelbach, Bob
The request for proposal (RFPs) can make or break a successful IT implementation. Often, RFPs are used inappropriately. How they are written can determine whether government gets a good solution or a nightmare.
- How do we build a successful process, and what are the most effective tools for successful competitive bidding?
- How is an RFP constructed to increase the likelihood of getting the best solution while managing risk?
- How do we evaluate proposals to make sure we pick the right one and the process doesn't pick a different one?
Re-engineering the Face of Government
(27B)
5:00 pm - 6:00 pm 25 March 2003
Kost, John
Many e-government strategies are too narrow to make a difference. There are good examples worth considering as well as the technology that makes them possible.
- What is the role of the contact center in enabling e-government?
- What technologies enable effective state-of-the-art e-government?
- What are the ROI issues surrounding enterprise approaches to e-government?
Best Practice Workshop: Government Requests for Proposals -- Improvements to an Imperfect Tool
(27J)
5:00 pm - 6:00 pm 25 March 2003
Kost, John Kumagai, William Kondratovich, Pat Gartner 360°: Enterprise Architecture
(37A)
4:00 pm - 5:00 pm 26 March 2003
Long, Gary Rosser, Bill Stanley, Craig
Three perspectives on EA – the Research framework summarized, the process of step-by-step building and creating a real pragmatic architecture with spending a bundle, and how to measure the results to prove the value to all.
Getting IT Right: Customer-Centric Governance and Organization Design
(38I)
5:30 pm - 6:30 pm 26 March 2003
Dallas, Susan
Delivering customer-centric services reliably requires world-class IT governance supported by an IS organization whose defining principle is service delivery. This presentation explores which governance processes and structures best support the ISCO model and crafts an idealized IS "org chart"; the competencies required for a truly customer-centric organization are also examined.
HIPAA: Deadlines Looming
(41H)
8:00 am - 9:00 am 27 March 2003
Rishel, Wes
This presentation will provide a look at the state of the industry regarding HIPAA and how healthcare organizations can maximize their investments in HIPAA remediation for business success.
- How well are healthcare organizations progressing in their HIPAA compliance?
- Which strategies are proving most effective to meet HIPAA challenges?
- Where should healthcare organizations turn for the resources necessary to achieve HIPAA success?
Government GIS -- Cooperating on 'Where'
(42A)
9:30 am - 10:30 am 27 March 2003
Kreizman, Gregg
Geospatial data and systems have only increased in value to the government enterprise over time. The power of visualization, analysis and aggregation have come to the fore. The legacy of disparate systems and other inhibitors have made the transition to enterprise geospatial data management and inter-jurisdiction collaboration elusive for many. This session will focus on removing barriers to enterprise geospatial data and systems management.
- What are the trends and best practices in developing enterprise GIS and in forging inter-jurisdictional collaboration environments?
- How will government organizations overcome issues with accuracy, standards, and apparently disparate line of business needs?
- How can the tremendous aggregation and visualization capabilities inherent to GIS be balanced with constituent privacy?
Gartner 360°: The Zen of IT Performance Management: Critical Success Factors for Government
(43A)
11:00 am - 12:00 pm 27 March 2003
Rust, Bill Steinberg, Ruth Kondratovich, Pat
Measuring IT performance is challenging for government. Consequently, IT strategic planning decisions and investments are often based on erroneous information. This 360 session will provide insight into how governments can develop an IT performance management program and incorporate it into its strategic and capital-planning processes. A must-attend session for government employees responsible for developing performance reports for their agencies.
- What external forces are shaping IT performance management today?
- How do I create a successful IT performance management program?
- How can I link IT performance management to IT strategic and capital planning?
Best Practice Workshop: The Zen of IT Performance Management: Critical Success Factors for Government
(45J)
1:30 pm - 2:30 pm 27 March 2003
Rust, Bill Steinberg, Ruth Kondratovich, Pat
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