
Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
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In 2003, businesses will continue to be challenged by a down economy and uncertain global environment. Now more than ever, people are the key to enterprise success. This track explores the sourcing, development and leadership techniques that will focus your organization on value creation. It identifies the workplace strategies, human capital management applications, and organizational change techniques that will unleash your organization's delivery of business value during difficult times.
CIOs, human resource managers, workplace managers, and executives responsible for managing workforce/workplace strategies and tactics.
Lead Presentation: A New Suite -- What Every Smart Enterprise Wants (15I) 2:00 pm - 3:00 pm 24 March 2003 Hayward, Simon Gilbert, Mark
The smart enterprise suite is a new product category which offers both major benefits and substantial challenges in selection and implementation.
- What is a smart enterprise suite?
- Why are smart enterprises suites emerging?
- Why might you want an SES, and what would you do with it?
Lead Presentation: The Business Case for Knowledge Management (16F) 3:30 pm - 4:30 pm 24 March 2003 Harris, Kathy
Enterprises are rapidly adopting KM -- nearly 100 percent report they have at least one initiative in place or underway. But while the CEO, CFO and other management intuitively understand the value of KM, they demand a strong business case. For most enterprises, the business case is still elusive. This presentation explores the economics of KM (the cost, benefits and overall business value) and identifies techniques, including Gartner's Total Value of Opportunity (TVO), that can enhance your visibility into the business case for KM.
- Where, how much and when will you invest in KM?
- How, where and when will benefits and value accrue for KM?
- What is the total cost of ownership (TCO) of KM?
- What are techniques for measuring the overall business value of KM?
Lead Presentation: Workforce and Workplace Scenario: Leveraging Technology to Deliver Value Through People (17B) 5:00 pm - 6:00 pm 24 March 2003 Holincheck, Jim
Shifts in workforce demographics, mobility, and empowerment will reshape how you lead and manage your organization. To cope with these shifts, enterprises will embrace new workforce/workplace strategies that leverage technology to create and sustain a high-performance organization; or risk enormous competitive disadvantage.
- What changes in workforce demographics will impact workforce/workplace management?
- What are the major trends in workforce/workplace management?
- How will enterprises leverage technology to enable new workforce/workplace strategies?
Elevating Performance During Turbulent Times (27G) 5:00 pm - 6:00 pm 25 March 2003 Morello, Diane
In the face of globalization, relentless speed, budget pressure and blurred boundaries, CIOs, HR executives and business leaders must prepare their people to perform effectively, confidently and quickly. By championing an integrated approach to resource management, sourcing, development and learning, enterprise leaders can revitalize their organization, mitigate business risk and increase the tangible contribution of their people. A well-defined framework emerges for instilling resilience into the workforce.
- What trends and external forces will have the greatest impact on the enterprise workforce?
- How will enterprises effectively select, develop and deploy their workforce?
- How will enterprises enhance the performance and productivity of their workforce?
Building and Supporting the Agile Workplace (32D) 9:30 am - 10:30 am 26 March 2003 Bell, Michael
People's ability to create and enhance enterprise value requires an agile workplace that is designed, equipped and serviced to enhance collaboration, productivity, and flexibility. But workplace management must also focus on delivering cost-effective workplace solutions. This presentation identifies workplace strategies that enhance people's ability to collaborate and perform in a highly cost-effective yet agile workplace delivering maximum enterprise value.
- What is workplace agility, and why is it now an enterprise imperative?
- How can the enterprise adopt workplace strategies that enhance people's ability to collaborate and operate in a highly distributed and agile workstyle?
- What are the workplace management strategies and tools that enhance both people and asset performance, creating maximum enterprise value?
Transforming the Organization: Leadership and Change Tactics for Uncertain Times (33F) 11:00 am - 12:00 pm 26 March 2003 Young, Colleen
In periods of high risk and uncertainty, enterprises can only maintain status quo -- let alone move forward -- with the cooperation, trust and confidence of their people. With the right systems, tools, relationships and behaviors it is possible to accomplish great things with ordinary people in even the most difficult times. This presentation will explore how to maximize organizational potential through people using simple leadership, organizational and behavioral change management techniques.
- What is organizational change management, and how does it affect an enterprise's ability to reap business value from its relationships?
- What leadership, change, and behavior management techniques are appropriate for weathering difficult times?
- When and how should these techniques be implemented to reduce risk, increase tolerance for uncertainty and leverage latent organizational promise?
Maximizing Your Most Important IT Investment: Your People (35F) 1:30 pm - 2:30 pm 26 March 2003 Pittenger, Linda
This session will focus on human capital initiatives that drive improved performance and increased employee satisfaction. Strategies will be shared that support selecting, developing and promoting the right people for the right roles. A discussion on how to use competencies as the foundation of your people strategies will include benchmarked data and best practices of successful IS organizations.
- What are competencies, and how can you use them to increase productivity and morale?
- What interviewing techniques can you use to select the right people for the right roles?
- How can you link competencies to all your HR applications, such as selection, succession planning, development, performance management and reward?
Going Offshore to Globally Source IT Services: What Does the Future Hold? (38A) 5:30 pm - 6:30 pm 26 March 2003 Terdiman, Rita
Enterprises that evaluate global options for resources and IT service offerings struggle with understanding the business benefits, savings and risks of “going offshore.” We discuss current trends and future options for global buyers of IT services. We also debunk the myths and answer the questions surrounding this evaluation and selection process as well the efficacy with regard to delivery and execution.
- What are the recent trends in offshore, and how will current events impact the market?
- What are global options for buyers (apps, BPO, ITO, etc.), and how will they emerge?
- What are the myths and realities with regard to evaluating global options (including benefits, savings and risks)?
Talent Management: A Distinct Competitive Advantage (41B) 8:00 am - 9:00 am 27 March 2003 Lavalette, Guy
This session will focus on helping IT leaders optimize their return on their human capital investment through a proactive talent management process that identifies and nurtures high-performing and high-potential employees. Learn how to focus limited training dollars on the core competencies and skills needed to meet the ongoing demands of your mission-critical projects and keep your business moving forward.
- How do skills and competencies serve as the foundation for talent management processes?
- How does an enterprise leverage its most important core asset -- intellectual capital -- and increase an employee’s life cycle?
- How can a talent management program be the cornerstone for your successful organizational structure?
Getting and Keeping the "A" Players (42B) 9:30 am - 10:30 am 27 March 2003 Berry, Diane
Gain knowledge on “best practices” on recruiting and retaining the best employees. This session will tell you how high-performing companies drive performance through people strategies. Learn creative ways to allocate budget dollars to ensure increased motivation and productivity. We will focus on trends and data from people3’s 2002 IT Market Compensation Study.
- How do you create a compelling value proposition to retain the best and brightest?
- What are the latest trends in compensation?
- How can I use compensation to drive excellence?
- What are the most valued drivers of recruitment and retention?
E-Learning Content: Pay Now or Pay Later (46F) 3:00 pm - 4:00 pm 27 March 2003 Lundy, James
Investing in the creation and delivery of high-quality content is what often distinguishes a successful e-learning program from a failed one. We examine the approaches to developing, deploying and managing high-value e-learning content.
- What are the emerging trends in e-learning content development and deployment?
- What technologies will impact how e-learning content is developed, managed and delivered?
- Which e-learning vendors and products can address the challenge of developing high-value content?
- What are enterprise strategies for developing high-value e-learning content?
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