Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
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Small and midsize businesses face many challenges as they embrace e-business as a means to survival and company growth. SMBs should not simply adopt the same technologies, vendors, products and services utilized by larger enterprises. SMBs have new and unique opportunities to help them meet the daunting challenges they face in the e-business era. This track will provide insight into the diverse business and technical issues and opportunities surrounding doing business online.
SMB CIOs, IT managers, business executives, and SMB-focused vendors
Tutorial: Business Process Outsourcing: What Small and Midsize Businesses Need to Know
(03E)
3:30 pm - 4:30 pm 23 March 2003
Brown, Robert
BPO is the fastest-growing external service worldwide. As SMBs increasingly source full business processes from External Service Providers, it is critical for them to understand how BPO can impact their company. This presentation covers key definitions, market trends, drivers and inhibitors, SMB demand analysis, and the competitive landscape of BPO ESPs in the SMB space.
- Why does BPO matter to the sourcing strategy of SMBs?
- What are the key SMB BPO demand trends?
- Who are the current ESPs offering BPO in the SMB space?
Lead Presentation: Choosing the Right IT Investments to Win
(17D)
5:00 pm - 6:00 pm 24 March 2003
Krammer, Mika
Securing dollars and justifying investments in IT is the ultimate challenge for SMB CIOs. Many feel that their livelihood is at risk when making investment decisions. The alternative "wait and see" mentality can be just as risky. Spending exclusively to keep current operations running is a dangerous proposition. To overcome the immense scrutiny imposed by business executives for justifying how dollars are spent, secure funding and select the appropriate investments for their enterprise, CIOs must learn to determine and communicate the business value of IT and manage their organization like a business unit versus a cost center.
- What strategies will small and midsize businesses employ to justify, prioritize, track, manage and optimize their IT investments?
- What strategies and processes will small and midsize businesses employ to ensure business and IT alignment?
- What best practices should small and midsize businesses employ to achieve the expected returns on IT investments?
- How will small and midsize businesses measure and monitor the contribution of IT to the business goals and objectives?
Microsoft Licensing: Evaluating the Options
(25E)
2:00 pm - 3:00 pm 25 March 2003
Park, Alvin
Microsoft continues to change licensing models for many of its server products and their associated client access licenses. This presentation takes a look at these options for many of the most popular Microsoft server products and makes recommendations on how your organization can make the most of your server software dollar.
- When should software assurance upgrade protection, an enterprise agreement or license replacement be used to manage server and server CAL licenses?
- What definitions and product use rights govern the licensing and use of Microsoft server products?
- How should I manage my Windows server operating system licenses to effectively meet the requirements of my enterprise?
- When should the per-processor license model be used instead of the per seat with CALs license model?
Saving Money in Difficult Economic Times
(33I)
11:00 am - 12:00 pm 26 March 2003
Paquet, Raymond
Budgets are shrinking and IT spending in general is on the decline, but IT must continue to deliver services. This presentation will focus on how IT can continue to save money while improving services.
- What factors will drive successful IT investment strategies to lower costs?
- To what extent can IT investments lower costs and demonstrate ROI?
Storage: An Essential IT Asset for Small and Midsize Businesses
(35I)
1:30 pm - 2:30 pm 26 March 2003
Cox, Roger
Storage has joined computing and networking as the third essential pillar of a robust IT infrastructure. This fact is just as important to SMBs as it is for the larger enterprises. This session will cover the storage alternatives available for the SMB market -- how to evaluate vendor offerings in order to achieve organizational goals and how to implement a successful storage IT infrastructure strategy on a limited budget.
- Can Fabric Attached Storage technologies (SAN and NAS) improve the SMB operational performance?
- Will Fabric Attached Storage technologies enable a SMB to manage more storage assets without increasing support staff?
- Should a SMB purchase storage hardware and software infrastructure as well as servers from a single vendor?
- How can a SMB reduce the potential risks associated with implementing a storage IT infrastructure based on a Fabric Attached Storage architecture?
Portals: Too Big for SMBs?
(38B)
5:30 pm - 6:30 pm 26 March 2003
Phifer, Gene Valdes, Ray
Enterprise portals are becoming a popular user interface for the display and interaction of specific audience information. In implementing portals, enterprises can build their own portal infrastructure or buy a portal product that offers an off-the-shelf portal framework. However, even with their obvious appeal in presenting relevant and personalized information to specific user groups, portals present some challenges to small and midsize businesses.
- How are enterprises deploying and gaining value from portals?
- What are the portal options for SMBs?
- What are the CSFs for SMB portal deployment and operation?
- How will portal use by SMBs evolve?
The Future of Linux in the Enterprise
(46D)
3:00 pm - 4:00 pm 27 March 2003
Weiss, George
Linux continues making inroads into the enterprise. This session will examine the benefits and tradeoffs of commercial adoption of Linux as a technology foundation in mainstream IT.
- What is the progress in the adoption of Linux and open source software by corporate IT organizations?
- What impact will Linux and open source have on other operating systems and the competitive landscape?
- What user strategies and tactics will lead to successful Linux and open source software deployments?
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