Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
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IT does matter – and this track explains why. You will discover methodologies to ensure you achieve the most from IT for your enterprise. Create new strategies to exploit technology so it delivers business value. Presentations will embrace best-practice lessons for the real-time enterprise, as well as provide the latest thinking on the drivers for change, how to harness innovation and regain credibility through governance. Discover tips on picking technology winners and creating a knowledge-rich organisation for staff, suppliers and customers.
Total Value of Opportunity (TVO): Using Business Metrics to Shed Light on IT Investments
(21B)
9:30 - 10:30 11 November 2003
Nick Koulbanis
TVO is a Gartner methodology for analysing IT investment. It relies on standard business metrics that track and monitor project value. This presentation shows how TVO has been applied in organisations, describing the roles that business units have in the value process.
Aligning Business and Technology to Drive Business Growth
(23A)
14:00 - 15:00 11 November 2003
Andy Kyte
Business growth is imperative yet tough to find. Explore the global forces at work and see how these drive business leaders in your industry. Discover ways in which business executives can exploit technology for profit and align it to commercial initiatives.
- What forces impact all industries globally today
- What are the top 10 Business trends and the resultant top 10 IT trends
- How can strategies for aligning business initiatives with technology deployments be improved
The Business Discipline of Real-Time Enterprise (RTE)
(25G)
16:45 - 17:45 11 November 2003
Mark Raskino
The RTE offers strategists new options for business change. We uncover the axioms at the core of this trend and show how IT is the key enabler, but time based transformation is the business discipline that drives it.
- What is RTE and how can it help my business
- How do we apply RTE - what are the core principles and frameworks
- Which technologies are needed to support RTE
The CIO Agenda 2004: Drive Enterprise Effectiveness
(31A)
8:30 - 9:30 12 November 2003
Jose Ruggero
CIOs must work with business executives to balance business and technology trade-offs. One of three enterprise environments now exist – fighting for survival, maintaining competitiveness or breaking away. Each requires different priorities but all need improved CIO leadership.
- Know the top business, management and technology issues of CIOs
- Recognise how the role of CIO is changing in 2004 and the six imperatives that drive your role
- Identify which of three environments matches your business
Practical Outsourcing: Managing the Choices, Risks and Outcomes
(31B)
8:30 - 9:30 12 November 2003
Craig Baty
Explore the myths and realities of outsourcing and hear practical advice on applying outsourcing successfully, ranging from negotiating multi-million-dollar contracts to dealing with the day-to-day challenges of a partnership with your supplier.
- What are the latest outsourcing trends
- How are enterprises effectively managing their sourcing strategy
- What mistakes are most often made when enterprises undertake outsourcing
Designing IT Governance for Enterprise Strategy
(32B)
10:00 - 11:00 12 November 2003
Marianne Broadbent
Thoughtfully-designed IT governance means clearer lines of input and decision authority, creating faster and better-informed decisions. But it is not one size fits all. Learn how enterprises tailor IT governance for fiscal objectives, strategic focus or other business drivers
- Identify how good IT governance is linked to financial performance
- Clarify the most appropriate IT governance patterns for your enterprise strategy
- Learn how to shape the executive message to prove importance of IT governance
Demonstrating the Business Value of IT
(34A)
13:30 - 14:30 12 November 2003
John Roberts
Great uncertainty remains on the true impact of IT in terms of productivity and economic benefit. This session confronts the issues of business value and present methodologies, tools, frameworks and fresh thinking to reposition IT investment in a new way.
- Why is the business value of IT so elusive
- As business managers assume a role in IT strategy, how will IS organisations evolve
- Which methodologies and frameworks capture the business value
Technology Foundations of a Real-Time Enterprise (RTE): Fusion, Business Activity Monitoring (BAM) and Beyond
(35B)
15:00 - 16:00 12 November 2003
Mark Raskino
A number of technologies, some just emerging and others maturing, support the evolutions of the RTE. Fusion, BAM and knowledege worker productivity tools must be carefully combined to make the RTE a reality.
- What are the technologies at the core of the RTE
- How does business process fusion fit into this
- How should we layer and combine technologies to make RTE viable
Gaining Value from Technology: Moving from Costs to Value
(37A)
17:30 - 18:30 12 November 2003
Kathy Harris
Business executives' expectation levels distort perceptions of business value, and they often disagree on trade-offs necessary to achieve successful outcomes. This presentation shows how to determine IT maturity and establish standards, processes and governance to create business value.
- How and why should CIOs undertake a Value of IT 'maturity' assessment
- What are the steps necessary to set up value standards, processes and governance structures
- What are the most serious pitfalls that undermine benefits realisation
IT Leadership Scenario: New Directions, New Strategies
(41A)
9:00 - 10:00 13 November 2003
Diane Morello
Enterprises need IT leaders who can develop high-value strategies that embrace the complexity, plurality and fusion of business and IT change. We identify the strategic leadership trends through 2008, offering actionable advice for today and beyond.
- What business and technology drivers are changing the strategic role, position and perception of IT
- What value proposition will successful IS organisations deliver
- What strategies should IT leaders adopt to ensure business value of IT
Managing the New IT Risks
(42B)
10:30 - 11:30 13 November 2003
Marcus Blosch
CIOs have, over the years, managed to implement procedures to minimise risk within their span of control. Yet new risks to successful IT investment are emerging, often from outside the business. These can involve technology as either a cause or remedy, and the consequences of not managing these risks can affect the business.
- Understand the new enterprise risks and their consequences
- Know how the enterprise should manage the new risks
- Learn how CIOs need to help manage the new risks
The Business Case for Knowledge Management (KM)
(44A)
14:00 - 15:00 13 November 2003
Kathy Harris
Despite an intuitive understanding of the value of KM by senior executives, a solid and compelling KM business case remains elusive. This presentation explores the economics of KM (the cost, benefits, and overall business value) and identifies techniques that can enhance your visibility into the business case for KM.
- Where and how much will you invest in KM
- How and when will benefits and value accrue for KM
- Which current and emerging techniques can be used to measure the business value of KM
Elevating Performance in Turbulent Times
(44C)
14:00 - 15:00 13 November 2003
Diane Morello
In the face of globalisation, relentless speed, budget pressure and blurred boundaries, leaders must help their staff. By championing an integrated approach to resource management, sourcing, development and learning, CIOs can revitalise their organisation.
- What trends and external forces will have the greatest impact on the enterprise workforce
- How will changes in labour markets and work patterns affect enterprises
- How will enterprises enhance the performance and productivity of their workforce
The Payoff from Strategic Planning and Project Prioritisation
(45A)
15:30 - 16:30 13 November 2003
John Roberts
Though alignment of IT in the business remains elusive, portfolio management can be used to ease joint IT and business planning. This session offers methods for balancing the business and IT roles in project funding and prioritisation.
- Which planning processes are the most effective to align business and IT
- How can portfolio management be employed to facilitate joint IT and business planning
- Does project ownership mean funding, prioritising, managing and technical advice
Great Debate: Going Offshore for Business and IT Services
(46C)
17:00 - 18:00 13 November 2003
Partha Iyengar Rolf Jester
Offshore sourcing is the hottest of industry topics. Enterprises and vendors are seeking to maximise the value proposition, achieve the promised benefits and manage the risks of going offshore. We discuss the trends, market forces, economics and options for offshore IT Services.
- What are the recent trends in offshore sourcing and what does the future hold
- What are the realities when evaluating global options, such as benefits, savings and risks
- What are the broader economic implications of the Global Delivery model
Avoiding the Pitfalls of Business Process Outsourcing (BPO)
(51G)
8:30 - 9:30 14 November 2003
Sujay Chohan
BPO is becoming an increasingly popular option for large companies. Learn the dynamics of the global market and understand the capabilities of vendors in countries such as India and China. This session will outline the issues to be addressed when considering a BPO strategy.
- What is the current state of the BPO Market, and what type of offerings are available
- What is unique about evaluating and contracting a BPO relationship
- What type of management structure is required to manage a BPO relationship
Panel Debate: Will IT Power Future Economic Growth and does IT Matter?
(52B)
10:00 - 11:00 14 November 2003
Bob Hayward Diane Morello Mark Raskino Andrew Rowsell-Jones
This panel will discuss the implications of the presentations in this track, and provide answers to the issues collected from delegates. Will IT be the engine of growth in the future?
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