Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
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To achieve value from IT, you must choose the most suitable software applications for your needs – and then deploy them effectively. New techniques to evaluate vendor and product capabilities emerge constantly. Advances are also being made in methods for prioritising projects and then managing deployment through to maintenance. In this track, discover best-practice approaches to automating and integrating customer relationship and supply chain software with business intelligence tools. The latest thinking on Business Process Fusion and Smart Enterprise Suites will be a highlight.
Application Software Scenario: From Diversity to Fusion
(23C)
14:00 - 15:00 11 November 2003
Kathy Harris
The sophistication of application software has its price - increased complexity. While it supports customers, employees and partners, improvements are needed. Enterprises will demand the next generation of application software meets the challenge.
- Which business and technology trends will drive application software requirements
- Which IT industry changes will shape the future application software
- How will application software vendors react to these changes and where should enterprises invest in 2004-2006
The Knowledge Workplace Magic Quadrant Challenge: Making Sense Out of Chaos
(23F)
14:00 - 15:00 11 November 2003
Simon Hayward
The Knowledge Workplace has been the topic of many a Gartner Magic Quadrant. Understand what differentiates the key magic quadrants for the Smart Enterprise Suite, Integrated Document Management (IDM), Integrated Document Archive and Retrieval System (IDARs) and e-Learning.
- What are the key Magic Quadrants that are part of the Knowledge Workplace
- What are the inter-relationships between these Magic Quadrants
Would You Like an SAP Licence to Thrill?
(25E)
16:45 - 17:45 11 November 2003
Derek Prior
SAP is the most popular business application on the planet but possesses some of industry's most complex licensing rules. This is an opportunity to hear advice on how you should handle the most arcane of licensing processes and stay ahead.
- How does SAP license the Application Software
- How should customers structure the licensing and maintenance agreements with SAP
- What future alternatives and changes are on the horizon
Planning a MySAP Enterprise Architecture
(31D)
8:30 - 9:30 12 November 2003
Derek Prior
SAP's architecture has changed from R/2, R/3, MySAP and now R/3 Enterprise and Suites. All of these have increased the complexity of managing the technical environment. New announcements may reduce this complexity, if it is approached correctly.
- What are the technical architecture requirements for running a SAP enterprise suite
- What changes has SAP announced or plans to alter the technical architecture requirements
- How can you best configure your SAP deployment
What 'New Elements' are Created by Business Process Fusion (BPF)?
(32G)
10:00 - 11:00 12 November 2003
Simon Hayward
The phrase Business Process Fusion will become more familiar in the months ahead. It is the next generation of business applications, which will signal the end of stovepipes and standalone applications. Gaze into the crystal ball and see the future in this session.
- What is BPF
- What business opportunities will arise from fusion of business processes
- What demands does BPF place on IT applications and infrastructure, and how are vendors reacting
Enterprise Portals: How to Tame the Beast
(34B)
13:30 - 14:30 12 November 2003
Gene Phifer
Enterprise portals, deployed with portal products, are becoming pervasive. Yet challenges, such market consolidation among vendors, evolving technology and lack of governance make a portal strategy far from simple. This session offers solutions to the hard questions.
- What is the definition of a portal
- How do portals improve business applications usability
- What are the right decisions to make to get maximum benefit from portals
Corporate Performance Management (CPM) Scenario
(35D)
15:00 - 16:00 12 November 2003
Ted Friedman
CPM describes the methodologies, metrics, processes and systems used to monitor and manage business performance. Understand how your enterprise can effectively deploy CPM to outperform its industry peers.
- What is CPM, and how does it affect your enterprise
- What is the relationship between CPM and Business Intelligence
- What are the success factors of CPM deployment
The Content Challenge: Managing the Infoglut
(37G)
17:30 - 18:30 12 November 2003
Gene Phifer
Content Management systems are becoming vital for real-time access to information. Learn how best practice deployment can produce better corporate accountability, greater organisational efficiency and faster access to document-based data and knowledge.
- What is CM and how will it evolve
- What architectures and technologies can make CM and collaboration more effective
- What strategies can best prepare your enterprise to succeed in CM and collaboration
Enterprise Resource Planning II (ERP II): A Business Blueprint for Uncertain Times
(41D)
9:00 - 10:00 13 November 2003
Kristian Steenstrup
The evolution of ERP II continues. Learn about advancements in business applications, technologies and changes in the vendor landscape that will impact deployment in the next five years. Understand the risks and rewards associated with an ERP II strategy.
- How are users deploying an ERP II strategy and what are the challenges and rewards they face
- How will business applications and technology impact ERP II over the next five years
- How will dramatic changes in the vendor landscape impact users deploying a single vendor strategy
Customer Relationship Management (CRM) Scenario: The Future of Customer Relationships and Technologies
(42F)
10:30 - 11:30 13 November 2003
Beth Eisenfeld
The principals of CRM are strongly supported and examples of success abound. Yet over the next five years, CRM will focus not on supporting processes but on transforming the very nature of business. Discover what this will mean to your organisation.
- How will enterprises balance the financial demands with the demands of customers
- What are the key components of CRM, and how should firms develop them for their business
- What are the benefits of successful CRM, and how can firms achieve them
Business Application Competence Centres: Optimising Post Go-Live Support
(44E)
14:00 - 15:00 13 November 2003
Derek Prior
Why and how should companies set up 'Implementation and Software Competency Centres'? With post-implementation cycle the most expensive for companies, hear how these centres can be a powerful force to maximise ROI and minimise ownership costs.
- What is a competence centre
- Who should consider competence centres
- What benefits accrue from the use of post implementation competence centres
Six Keys to Better Procurement Contract Management
(45D)
15:30 - 16:30 13 November 2003
Andy Kyte
Good fences make for good neighbours; and good contracts create strong supplier relationships. For procurement teams to contribute to Real-Time Enterprise performance, they must improve contract development, negotiation, execution and management. We look at the systems that can help.
- The business drivers for adoption of contract management applications in the procurement function
- What are the key functional components of contract management applications for procurement
- What is the vendor landscape in procurement contract management
Customer Relationship Management (CRM) ROI: Mission Possible
(45G)
15:30 - 16:30 13 November 2003
Beth Eisenfeld
Discover the framework for developing a business case for a CRM implementation that successful enterprises have used to quantify, justify and measure their projects. It sounds like its a hard job, but it's not mission impossible.
- How should enterprises quantify and justify CRM initiatives
- How will enterprises manage their investments in CRM
- What are the critical success factors for achieving ROI
Great Debate: Integrated Suite or Best-of-Breed?
(46F)
17:00 - 18:00 13 November 2003
Beth Eisenfeld (Host) Kristian Steenstrup Derek Prior
Should organisations invest in an integrated suite of business applications from a single vendor, or look to best-of-breed solutions from different suppliers? Two analysts present opposing views.
- What are the risks and benefits from best-of-breed and single integrated solutions
Convergence of Business Intelligence (BI) and Enterprise Resource Planning (ERP): Making it Work
(51C)
8:30 - 9:30 14 November 2003
Ted Friedman
BI deployments, in conjunction with ERP implementations, are attempted all the time but success can be elusive for many. This session covers what can be expected from such an implementation, providing some best practice methods for achieving success.
- What is the role of BI in an ERP environment
- How can enterprises implement ERP data warehouses as part of an enterprise BI strategy
- What are the strengths and challenges of ERP data warehouses
Panel Debate: Are Business Applications a Commodity?
(52D)
10:00 - 11:00 14 November 2003
Kristian Steenstrup Beth Eisenfeld Simon Hayward Derek Prior
This panel will discuss the implications of the presentations in this track, and provide answers to the issues collected from delegates. What does the future hold for business applications in IT?
- What are we seeing with respect to innovation versus commoditisation in CRM, ERP, Portals, KM
- Have the costs and benefits changed over time
- Do new technologies make ROI an easier or harder objective to achieve
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