Gartner analysts go one-on-one with each Keynote guest. Trends confirmed. Illusions shattered. News broken.
Learn more
|
|
|
|
|
 |
Only strong management ensures you benefit from selecting the best strategies and technology for your organisation. Critical challenges confront every buyer as they grapple with managing an array of outsourcing options that embrace service delivery, security and business continuity, and systems and asset management. This track gathers best-practice and cutting edge approaches to these important issues. Hear real-world advice on how to handle external service providers, negotiate licence fees with vendors and contain your IT costs so you deliver more with less.
Total Cost of Ownership (TCO) Scenario
(21G)
9:30 - 10:30 11 November 2003
Mike Lafford
TCO is a Gartner-defined methodology and tool-set deployed by vendors, users and analysts to assess, to justify and manage IT investments. In this information session, we cover the components of TCO, providing a simple yet effective way to measure return on investment.
IT Operations and Infrastructure: Burning Issues and Advice
(23B)
14:00 - 15:00 11 November 2003
Steve Bittinger
New techniques are emerging for running IT operations in the face of accelerating change and fiscally stringent times. Find out how to jungle such issues as running IT as a business while maturing IT processes, reducing costs, and designing and planning infrastructure.
- How will IT Operations successfully evolve from component management towards end-to-end IT service management, encompassing business applications and their underlying infrastructure
- Which strategies, processes and technologies will allow IT Operations to cut costs but preserve service
- How will IT infrastructure standards evolve and on what criteria will selection and procurement be made
Project Portfolio Management: Within Reach?
(25B)
16:45 - 17:45 11 November 2003
Andy Kyte
Techniques for project management are changing to avoid the explosive mix of resource constraint, conflicting priority, technology risk and poor project visibility, which derail costly projects. This presentation reveals the new processes and tools that work.
- What best practices should be used to prioritise and manage IT projects
- What pitfalls await enterprises adopting project portfolio management techniques and tools
- In executing the project portfolio, how should IS balance its core competencies with oversight of service providers
Cyberattacks: What You Need to Know and What You Need to Do
(31G)
8:30 - 9:30 12 November 2003
Rich Mogull
Amid the jargon and media hype, it is difficult to discern the reality of cyberattacks. Preventative action can be cheaper and simpler than you think. Here is a pragmatic approach to security with definitive and immediate actions for enterprise protection.
- What are the real threats of cyberattacks, and what can an enterprise expect
- How can an enterprise best prepare itself for cyberattacks
- What are the top five most immediate, cost-effective steps to take
IT Operations Processes: Is IT Infrastructure Library (ITIL) the Answer?
(32F)
10:00 - 11:00 12 November 2003
Steve Bittinger
ITIL is being adopted in ever larger numbers of IT organisations for process definition and structure. Experiences differ over the results, often influenced by the deployment. This session explores the state of ITIL implementations and uncovers the secrets for success.
- What value does ITIL deliver
- Is ITIL the only option to effect standardised IS processes
- What are best practices for ITIL implementation
The Future of Enterprise Security
(34C)
13:30 - 14:30 12 November 2003
Rich Mogull
Security spending will exceed 5 percent of IT budgets for the first time next year. Risk levels are rising and new technologies, such as wireless and web services, threaten to break existing security measures. Hear the Gartner scenario for successful security strategies.
- How will new technologies disrupt security structures
- What information security solutions are offered and how will they evolve
- How will enterprise security programs need to adapt to manage future risk events
All IT Utilities are Not the Same: Defining and Comparing On-Demand/IT Utility Infrastructures and Services
(34F)
13:30 - 14:30 12 November 2003
Michele Caminos
Understand the requirements for a functional IT utility infrastructure that delivers on-demand services for either an internally or externally managed infrastructure. Evolving tools, products and service offerings are examined, drawing on case studies and user surveys.
- What is an On-Demand/IT Utility infrastructure
- Who are the key product vendors and service providers for On-Demand/IT Utility
- What are the drivers and inhibitors for adoption of On-Demand/IT Utility
Trust and Control: The Art of Making Outsourcing Relationships Work
(35F)
15:00 - 16:00 12 November 2003
Rolf Jester
As IT budgets continue to show no growth, IT Operations is constantly being asked to do more with less. This session will show users how IT operations can demonstrably increase services levels while decreasing costs.
- What factors will drive successful IT Operations investment strategies to lower costs
- What strategies can IT Operations employ to lower costs
- To what extent can IT Operations investment strategies demonstrate an ROI
The Evolution Toward Real-Time Infrastructure
(37B)
17:30 - 18:30 12 November 2003
Tom Bittman
Enterprises seek more from IT Services - better service, greater agility and lower cost. Yet, today’s computing is built on a static, non-shared and expensive foundation. We focus on trends toward a new generation of distributed computing, the Real-Time Infrastructure.
- What challenges are IT executives facing in managing the distributed computing environment
- What constitutes a Real-Time Infrastructure, and what does it mean to enterprises
- Which vendors embrace Real-Time Infrastructure, and how complete are their visions
IT Operations: Enterprise Management
(42D)
10:30 - 11:30 13 November 2003
Geoff Johnson
Managing an increasingly complex enterprise with a flat or reduced budget is a daunting challenge. Discover how enterprise management creates business value through technology and vendor selection, using examples of best practice.
- What are the new technologies and business issues that will impact manageability
- Which new enterprise management technologies will provide greater value
- Which enterprise management vendors will make clients more successful
Implementing Business Based Service Level Agreements (SLAs)
(44B)
14:00 - 15:00 13 November 2003
Jim Longwood
Pressure to reduce costs and demonstrate value requires new approaches to manage an IT department's level of service within an enterprise. We focus on changing business unit relationships and developing metrics to illustrate the value of the service provided by IT in-house.
- How does an IT shop transform itself to an essential, competitive business unit of the enterprise
- What best practices are emerging to develop SLAs that reflect business values
- What governance structure needs to be adopted for new service levels to meet business needs
The Next Generation of Telecoms Network Services: What Should we Expect?
(45C)
15:30 - 16:30 13 November 2003
Chee Eng To
The telco meltdown has left many Network Service Providers (NSPs) reluctant to invest in new services. Yet these may be the new life blood of the industry. How and when the NSPs will step up to meet this challenge is discussed in this session.
- Through 2008, what key drivers will reshape NSPs
- During the planning period, how will enterprise network services change
- By 2008, which NSPs will survive (and thrive)
IT Financial Management and Chargeback
(46B)
17:00 - 18:00 13 November 2003
Jim Longwood
The economic slowdown has put IT under pressure to control or reduce costs. Internal chargeback is becoming an important mechanism for encouraging effective use of IT. Learn how to get the balance right, especially in difficult areas such as infrastructure investment.
- What are the unique financial management challenges facing CIOs today
- What are the best practices for cost management, pricing and chargeback
- How and when should CIOs introduce chargeback
IT Operations: Doing More with Less
(51F)
8:30 - 9:30 14 November 2003
Jose Ruggero
As IT budgets continue to show no growth, IT Operations is being asked to do more with less. It is not an impossible mission. Find out how sound planning and execution within IT Operations can demonstrably increase services levels and decrease costs.
- What factors will drive successful IT Operations investment strategies to lower costs
- What strategies can IT Operations employ to lower costs
- To what extent can IT Operations investment strategies demonstrate an ROI
Panel Debate: What is the Future of the IS Organisation?
(52C)
10:00 - 11:00 14 November 2003
John Roberts Steve Bittinger Rolf Jester Andy Kyte
A panel debate to conclude the IT Services and Delivery Track, answering the hot issues of Symposium/ITxpo and taking audience questions. What is the future of the IS organisation?
|
|
|
|
